At a Glance
- Tasks: Drive sales in EMEA, managing the full sales cycle for mid-market deals.
- Company: Join Assembled, a cutting-edge platform revolutionising customer support with AI and human collaboration.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant London office and shape the future of customer support.
- Why this job: Be part of a fast-growing startup making waves in the AI and customer support industry.
- Qualifications: 3+ years in B2B sales, strong pipeline generation skills, and fluency with AI tools.
The predicted salary is between 50000 - 65000 £ per year.
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
The role
We're hiring our second UK Account Executive to build on our momentum in EMEA. Our two biggest legacy competitors, Calabrio and Verint, are now both owned by private equity. Five9, a publicly-traded partner doing $1B+ in revenue, picked us as their preferred reseller. Over 15% of our revenue is based in EMEA, with great customers like Bolt, Marshmallow, Intercom, and Zilch. This is a hunting role — you’ll source, qualify, and close. You'll work alongside our founding UK seller, Kevin Chang, who joined in March. You’ll have real air cover from the broader business, which supports 400+ customers including Etsy, Stripe, and Salesforce, as well as a tried-and-true playbook. And being early, you’ll have first crack at a greenfield EMEA territory with uncapped upside. We're a Series B startup with real traction but we haven't won yet. This role is based in our London office in the heart of King’s Cross, five days a week in person. Candidates must have the right to work in the UK; we are not sponsoring visas for this role.
What you’ll do
- Own the full sales cycle for mid-market deals, typically £35K–£200K ACV, 3–5 stakeholders, 30–90 day cycles
- Self-generate most of your pipeline without the need for inbound or marketing air cover (you’ll still have it)
- Run your own demos and get deep enough on the product and space that you don't need sales engineering (you’ll still have it)
- Be a trusted partner to product and engineering, bringing customer signal from your deals to feed the roadmap
- Shape how we sell in EMEA by informing ideal customer profile, pricing, in-market competitive differentiation, and objection handling
This is a great fit if you…
- Have 3+ years of closing experience in net-new, B2B deals
- Have carried a £550K+ quota with 80%+ attainment over the past 2–3 years
- Self-source a meaningful share of your pipeline
- Have fluency with MEDDPICC or an equivalent disciplined sales process
- Are AI-native: you use Claude, ChatGPT, and similar tools daily to research accounts, prep calls, and move 10x faster than other reps
- Are excited about AI, the customer support industry, and the future of work
- Want to be in our London office five days a week and “get on the plane” (one of our cultural values)
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
Account Executive (EMEA) in London employer: Assembled
Assembled is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, you will have the opportunity to shape the future of AI-driven customer support while working alongside industry leaders. Our inclusive culture values diverse perspectives and encourages you to take ownership of your role, ensuring that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (EMEA) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Executive (EMEA) at Assembled, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Assembled. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Executive (EMEA). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Executive (EMEA) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Assembled:When writing your cover letter, make sure to tailor your message specifically for Assembled. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Assembled
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Assembled that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Assembled that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Assembled’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
