At a Glance
- Tasks: Drive sales by sourcing, qualifying, and closing mid-market deals in EMEA.
- Company: Join Assembled, a cutting-edge platform revolutionising customer support with AI and human collaboration.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant London office and enjoy uncapped earning potential.
- Why this job: Be part of a fast-growing startup and shape the future of customer support in EMEA.
- Qualifications: 3+ years of B2B sales experience and a passion for AI and customer support.
The predicted salary is between 50000 - 65000 € per year.
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The role
We're hiring our second UK Account Executive to build on our momentum in EMEA. Our two biggest legacy competitors, Calabrio and Verint, are now both owned by private equity — most recently after Verint's $2B take-private. Five9, a publicly-traded partner doing $1B+ in revenue, picked us as their preferred reseller. Over 15% of our revenue is based in EMEA, with great customers like Bolt, Marshmallow, Intercom, and Zilch.
This is a hunting role — you’ll source, qualify, and close. You'll work alongside our founding UK seller, Kevin Chang, who joined in March. You’ll have real air cover from the broader business, which supports 400+ customers including Etsy, Stripe, and Salesforce, as well as a tried-and-true playbook. And being early, you’ll have first crack at a greenfield EMEA territory with uncapped upside. We're a Series B startup with real traction but we haven't won yet.
This role is based in our London office in the heart of King’s Cross, five days a week in person. Candidates must have the right to work in the UK; we are not sponsoring visas for this role.
What you’ll do
- Own the full sales cycle for mid-market deals, typically £35K–£200K ACV, 3–5 stakeholders, 30–90 day cycles
- Self-generate most of your pipeline without the need for inbound or marketing air cover (you’ll still have it)
- Run your own demos and get deep enough on the product and space that you don't need sales engineering (you’ll still have it)
- Be a trusted partner to product and engineering, bringing customer signal from your deals to feed the roadmap
- Shape how we sell in EMEA by informing ideal customer profile, pricing, in-market competitive differentiation, and objection handling
This is a great fit if you…
- Have 3+ years of closing experience in net-new, B2B deals
- Have carried a £550K+ quota with 80%+ attainment over the past 2–3 years
- Self-source a meaningful share of your pipeline
- Have fluency with MEDDPICC or an equivalent disciplined sales process
- Are AI-native: you use Claude, ChatGPT, and similar tools daily to research accounts, prep calls, and move 10x faster than other reps
- Are excited about AI, the customer support industry, and the future of work
- Want to be in our London office five days a week and “get on the plane” (one of our cultural values)
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
Account Executive, EMEA in London employer: Assembled
Assembled is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, you will have the opportunity to shape the future of AI in customer support while working alongside industry leaders. Our inclusive culture values diverse perspectives and encourages you to take ownership of your role, ensuring that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive, EMEA in London
✨Tip Number 1
Get to know the company inside out! Research Assembled's products and their unique selling points. This will help you tailor your pitch and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant online communities. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Practice your sales pitch! Since this role is all about hunting for new business, make sure you can confidently present yourself and your ideas. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Assembled.
We think you need these skills to ace Account Executive, EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Executive role. Highlight your B2B closing experience and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for AI and customer support, and explain why you're excited about joining Assembled. Let us know how you can contribute to our growth in EMEA.
Showcase Your Sales Process Knowledge:Mention your familiarity with sales processes like MEDDPICC. We love candidates who can self-source their pipeline and understand the nuances of the sales cycle. Show us you know your stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at Assembled
✨Know Your Product Inside Out
As an Account Executive, you'll need to run your own demos and understand the product deeply. Make sure you research Assembled's platform thoroughly, including its AI capabilities and how it integrates with customer support operations. This will help you answer questions confidently and demonstrate your expertise.
✨Master the Sales Process
Familiarise yourself with MEDDPICC or a similar sales methodology. Be prepared to discuss how you've applied this in your previous roles, especially in closing B2B deals. Showing that you can self-generate pipeline and manage the full sales cycle will set you apart from other candidates.
✨Show Your Passion for AI and Customer Support
Since Assembled is all about balancing human agents and AI, express your enthusiasm for both. Share examples of how you've used AI tools like ChatGPT in your work. This will not only show your tech-savviness but also align with the company's vision for the future of customer support.
✨Prepare for Competitive Differentiation
Understand who Assembled's competitors are, like Calabrio and Verint, and be ready to discuss how Assembled stands out in the market. Think about pricing strategies and objection handling techniques that could apply to the EMEA region. This knowledge will demonstrate your strategic thinking and readiness to contribute to the team.
