At a Glance
- Tasks: Drive sales by sourcing, qualifying, and closing mid-market deals in EMEA.
- Company: Join Assembled, a cutting-edge platform revolutionising customer support with AI and human collaboration.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant London office and enjoy uncapped earning potential.
- Why this job: Be part of a fast-growing startup and shape the future of customer support.
- Qualifications: 3+ years of B2B sales experience and a passion for AI and customer service.
The predicted salary is between 50000 - 65000 € per year.
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we’re building the platform that makes AI and human collaboration actually work.
The role
We’re hiring our second UK Account Executive to build on our momentum in EMEA. Our two biggest legacy competitors, Calabrio and Verint, are now both owned by private equity. Five9, a publicly-traded partner doing $1B+ in revenue, picked us as their preferred reseller. Over 15% of our revenue is based in EMEA, with great customers like Bolt, Marshmallow, Intercom, and Zilch.
This is a hunting role — you’ll source, qualify, and close. You’ll work alongside our founding UK seller, Kevin Chang, who joined in March. You’ll have real air cover from the broader business, which supports 400+ customers including Etsy, Stripe, and Salesforce, as well as a tried-and-true playbook. And being early, you’ll have first crack at a greenfield EMEA territory with uncapped upside. We’re a Series B startup with real traction but we haven’t won yet.
This role is based in our London office in the heart of King’s Cross, five days a week in person. Candidates must have the right to work in the UK; we are not sponsoring visas for this role.
What you’ll do
- Own the full sales cycle for mid-market deals, typically £35K–£200K ACV, 3–5 stakeholders, 30–90 day cycles
- Self-generate most of your pipeline without the need for inbound or marketing air cover (you’ll still have it)
- Run your own demos and get deep enough on the product and space that you don’t need sales engineering (you’ll still have it)
- Be a trusted partner to product and engineering, bringing customer signal from your deals to feed the roadmap
- Shape how we sell in EMEA by informing ideal customer profile, pricing, in-market competitive differentiation, and objection handling
This is a great fit if you…
- Have 3+ years of closing experience in net-new, B2B deals
- Have carried a £550K+ quota with 80%+ attainment over the past 2–3 years
- Self-source a meaningful share of your pipeline
- Have fluency with MEDDPICC or an equivalent disciplined sales process
- Are AI-native: you use Claude, ChatGPT, and similar tools daily to research accounts, prep calls, and move 10x faster than other reps
- Are excited about AI, the customer support industry, and the future of work
- Want to be in our London office five days a week and “get on the plane” (one of our cultural values)
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
Account Executive, EMEA employer: Assembled
Assembled is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, you will have the opportunity to shape the future of AI in customer support while working alongside industry leaders. Our inclusive culture values diverse perspectives and encourages meaningful contributions, making it a rewarding place for those eager to make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive, EMEA
✨Tip Number 1
Get to know the company inside out! Research Assembled's products and their impact on customer support. This will help you tailor your pitch and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 3
Prepare for the interview by practising your sales pitch. Since this role is all about hunting, be ready to demonstrate how you would self-generate leads and close deals. Show them you’ve got the skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Assembled.
We think you need these skills to ace Account Executive, EMEA
Some tips for your application 🫡
Show Your Sales Skills:When writing your application, make sure to highlight your sales experience and any impressive quotas you've hit. We want to see how you’ve closed deals in the past and how you can bring that success to our team!
Be AI-Native:Since we’re all about balancing human agents with AI, let us know how you use AI tools like ChatGPT in your daily work. Share specific examples of how these tools have helped you streamline your processes or improve your sales strategy.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specifics of the Account Executive role at Assembled. Show us why you’re the perfect fit for our EMEA team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Assembled
✨Know Your Product Inside Out
As an Account Executive, you'll need to run your own demos and understand the product deeply. Make sure you research Assembled's platform thoroughly, including its AI capabilities and how it integrates with customer support operations. This will help you answer questions confidently and demonstrate your expertise.
✨Master the Sales Process
Familiarise yourself with MEDDPICC or a similar sales methodology. Be prepared to discuss how you've applied this in your previous roles, especially in closing B2B deals. Showing that you can self-generate pipeline and manage the full sales cycle will set you apart from other candidates.
✨Showcase Your AI Savvy
Since Assembled is all about balancing human agents and AI, highlight your experience with AI tools like ChatGPT or Claude. Discuss how you've used these tools to enhance your sales process, research accounts, and prepare for calls. This will demonstrate that you're not just tech-savvy but also aligned with the company's vision.
✨Be Ready to Discuss Market Insights
Understand the competitive landscape in EMEA, particularly regarding legacy competitors like Calabrio and Verint. Be prepared to share your thoughts on how Assembled can differentiate itself in the market. This shows that you're not only interested in the role but also invested in the company's success.
