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- Tasks: Lead CRM initiatives and enhance digital capabilities for our commercial operations.
- Company: Join ASSA ABLOY, a global leader in access solutions with a diverse and inclusive culture.
- Benefits: Empower your career with training, development opportunities, and a supportive environment.
- Why this job: Shape the future of digital growth and make a real impact across the organisation.
- Qualifications: Experience in CRM management and delivering digital projects; strong communication skills required.
- Other info: Dynamic role with opportunities for international growth and collaboration with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
As our CRM & Business Intelligence Lead you will help shape the future of our commercial operations. In this pivotal role, you will spearhead initiatives to enhance our digital capabilities, ensuring our CRM systems and business intelligence tools deliver maximum value across the organisation.
You would also:
- Own and enhance CRM usage across the business, improving sales, marketing, and service processes.
- Build workflows, automations, dashboards, and drive CRM adoption, data quality, and integration with other systems.
- Convert business requirements into CRM capability improvements and liaise with Group CRM teams for strategy rollout.
- Lead delivery of digital/data projects (e.g., Web Shop, portals, CRM integration), including planning, tracking, and reporting.
- Support testing, rollout, and change management, working with platforms like Web Shop, Akeneo (PIM), and AX data streams.
- Identify and implement system/process improvements, optimise workflows, and support future digital roadmap initiatives.
- Shape and communicate the AI roadmap, working closely with IT, digital, operations and EMEIA teams.
The skills and experience you need:
- Proven experience in CRM management, digital platforms, and delivering digital/data projects.
- Strong logical thinking, ability to gather requirements and translate them into practical solutions.
- Highly organised, excellent communicator, able to manage multiple priorities and work across diverse teams.
- Experience of working with and guiding senior stakeholders across the business.
- Comfortable in changing environments, works well with technical and non-technical stakeholders, proactive and collaborative mindset.
- Professional, detail-oriented, commercially aware, passionate about digital growth and learning new technologies.
Who you would be working with:
The Door Hardware Group, a business unit of ASSA ABLOY Opening Solutions UK & Ireland, offers a renowned and extensive portfolio of innovative security, safety and design solutions. Our portfolio comprises of mechanical and electro-mechanical ranges. Combining reliability with innovation we provide solutions, expertise and consultative advice to specifiers, trade distributors, OEMs and system integrators working in commercial, education and healthcare sectors.
We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
CRM & Business Intelligence Lead in Willenhall employer: Assa Abloy
Contact Detail:
Assa Abloy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Business Intelligence Lead in Willenhall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your CRM and business intelligence projects. This gives you a chance to demonstrate your expertise and makes you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its digital initiatives. Be ready to discuss how your experience aligns with their goals, especially around CRM systems and data projects. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace CRM & Business Intelligence Lead in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM & Business Intelligence Lead. Highlight your experience with CRM systems and digital projects, and don’t forget to showcase your ability to work with diverse teams and stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital growth and how your skills align with our mission at StudySmarter. Be sure to mention specific examples of your past successes in CRM management.
Showcase Your Problem-Solving Skills: In your application, emphasise your logical thinking and ability to translate business requirements into practical solutions. We love candidates who can demonstrate their proactive approach to identifying and implementing system improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Assa Abloy
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the CRM systems relevant to the role. Familiarise yourself with their features, benefits, and how they can be optimised for sales, marketing, and service processes. This will show your potential employer that you’re not just a user but someone who can enhance and drive CRM adoption.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in leading digital/data projects. Bring examples of how you've planned, tracked, and reported on similar initiatives. Highlight your ability to manage multiple priorities and work across diverse teams, as this is crucial for the role.
✨Communicate Clearly with Stakeholders
Since the role involves liaising with senior stakeholders, practice articulating complex ideas in a straightforward manner. Prepare to share instances where you’ve successfully gathered requirements and translated them into practical solutions, demonstrating your strong communication skills.
✨Embrace Change and Innovation
The company values adaptability, so be ready to discuss how you’ve thrived in changing environments. Share examples of how you’ve implemented system or process improvements and your approach to supporting future digital roadmap initiatives. This will reflect your proactive and collaborative mindset.
