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- Tasks: Support customers with technical advice and resolve inquiries efficiently.
- Company: Join PC Henderson, a leader in sliding and folding door hardware solutions.
- Benefits: Competitive salary, training opportunities, and a collaborative work culture.
- Why this job: Develop your technical skills while making a real impact on customer satisfaction.
- Qualifications: Strong technical knowledge and excellent communication skills required.
- Other info: Diverse and inclusive team with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.
As our Technical Customer Service Agent, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer inquiries efficiently and professionally. In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.
This is a fantastic opportunity for an individual who is technically minded, customer-focused, and eager to develop a deep understanding of our industry-leading products. You don’t need to know our products intrinsically now, however you must be keen to become an expert as we can train and develop your knowledge on our products.
You would also:
- Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
- Maintain accurate records of technical issues and resolutions to improve service quality.
- Process orders efficiently in a timely and professional manner.
- Work with sales, production, and logistics teams to ensure smooth customer interactions and issue resolution.
- Stay updated on product developments, create training materials and share feedback for product and process enhancements.
The skills and experience you need:
- Has strong technical knowledge and experience in customer support or similar technical roles ideally from a hardware or manufacturing industry.
- Has excellent troubleshooting skills and a proactive approach to resolving issues.
- Has clear verbal and written communication and is able to explain technical details effectively.
- Has good computer skills, including Microsoft Office and CRM systems ideally with the ability to read drawings and plans.
- Has a positive, service-oriented attitude and has the ability to manage multiple priorities.
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To find out more about us, visit our website.
Technical Customer Service Agent employer: Assa Abloy
Contact Detail:
Assa Abloy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Agent
✨Tip Number 1
Get to know the company inside out! Research PC Henderson and its products so you can speak confidently about how your skills align with their needs. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues and how you would resolve them. Being able to demonstrate your problem-solving abilities in an interview will set you apart from the crowd.
✨Tip Number 3
Show off your communication skills! Be prepared to explain complex technical concepts in simple terms. This is crucial for a Technical Customer Service Agent, as you'll need to help customers understand solutions easily.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our team. Don’t forget to set up your profile and keep it updated!
We think you need these skills to ace Technical Customer Service Agent
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical knowledge and experience in your application. We want to see how you can bring your expertise to our Customer Service team, so don’t hold back on showcasing your troubleshooting skills!
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific experiences that relate to providing customer support and resolving technical issues. This will help us see how you fit into our collaborative culture.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your experiences and skills. We appreciate clear communication, especially since you'll be helping customers with technical queries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the safest way for us to receive your application, and we review them regularly. Plus, it shows you’re keen to join our team at PC Henderson!
How to prepare for a job interview at Assa Abloy
✨Know Your Tech
Brush up on your technical knowledge related to the products you'll be supporting. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you would handle them. This shows you're proactive and eager to learn!
✨Practice Clear Communication
Since you'll be explaining technical details to customers, practice articulating complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key in customer service!
✨Show Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your service-oriented attitude will resonate well with the interviewers, as they value a positive approach to customer interactions.
✨Research the Company
Take some time to learn about PC Henderson and their product range. Understanding their history and values will help you align your answers with what they’re looking for, and it shows genuine interest in the role and the company.