ASSA ABLOY Biosite in Solihull is seeking a Support Desk Supervisor to lead a team of around 10 professionals, ensuring high-quality support services. You will oversee ticket queues, SLAs, and escalations while staying hands-on with technical troubleshooting and customer issues.
The role requires strong leadership, exceptional communication, and the ability to drive continuous improvement across processes and team capability. Salesforce/ServiceNow experience is advantageous.
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Support Desk Lead: Team Coach & High-Impact Troubleshooting employer: ASSA ABLOY
ASSA ABLOY Global Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring our team members can thrive in their careers. Located in a vibrant environment, we also offer competitive benefits, including generous holiday allowances and a supportive work-life balance, making it a rewarding place to work for those seeking meaningful employment.
