Head of Field Operations in Solihull

Are you an experienced Field Operations leader with a passion for driving operational excellence, health & safety, and customer satisfaction? Join ASSA ABLOY Biosite’s team, based in Solihull, and enjoy a collaborative environment that encourages professional growth and continuous improvement. Note that the position involves travel on a national level, alongside presence at the office.

As a Head of Field Operations, reporting to the UK Managing Director, you will lead the strategic planning and delivery of Biosite’s field operations across the UK. You will be responsible for the safe and effective deployment of field resources, overseeing installation, service delivery, scheduling, fleet management, and operational performance. The role plays a key part in ensuring customer commitments are met while driving continuous improvement, compliance, and commercial performance across the operation.

You would also be responsible for:

• Leading and developing field-based teams, supervisors, and technical account managers, fostering a culture of safety, accountability, collaboration, and continuous improvement.
• Owning health and safety across field operations, ensuring full compliance with legislation, industry standards, company policies, and customer requirements.
• Managing operational planning, forecasting, scheduling, and resource allocation to ensure efficient service delivery, achievement of project milestones, and adherence to customer SLAs.
• Monitoring operational and financial performance, including KPIs, budgets, forecasting, and cost-control initiatives, to support business growth and profitability.
• Driving operational transformation and process improvements, working cross-functionally with Sales, Engineering, Product Management, and Customer Operations teams to enhance service quality and customer satisfaction.

The skills and experience you need:

• Proven experience leading field operations, field service, or multi-site operational teams within a technical, construction, engineering, or related environment.
• Strong leadership capability, with experience managing managers, supervisors, and field-based teams through periods of growth, change, or transformation.
• Strong understanding of health and safety management, operational compliance, and workforce planning, supported by relevant H&S qualifications.
• Strong commercial and financial acumen, including experience managing budgets, forecasting, resource planning, and operational performance metrics.
• Excellent communicator and stakeholder manager, able to build strong relationships with customers and internal teams while effectively managing escalations and driving continuous improvement.

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Competitive salary with a performance-based incentive scheme to reward sales success.
• Comprehensive benefits package, including life assurance, wellbeing support and a salary sacrifice pension scheme.
• 24 days leave, increasing with length of service.

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com