At a Glance
- Tasks: Lead technical support and training for engineers, ensuring top-notch service delivery.
- Company: Join ASSA ABLOY, a global leader in access solutions with a collaborative culture.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with extensive travel across the UK and a focus on continuous improvement.
- Why this job: Make a real impact on engineering standards and customer experience.
- Qualifications: Experience in technical support, strong problem-solving skills, and a passion for coaching.
The predicted salary is between 42750 - 52250 £ per year.
About the Role
We’re looking for a highly skilled and motivated Technical Support Manager to play a crucial role in developing our engineering capability and delivering technical excellence across our Service and Operations teams. This is a hands-on, field-based role where you’ll combine technical expertise, coaching, and operational support to ensure our engineers and subcontractors are fully equipped to deliver outstanding service and installation performance.
Key Responsibilities
- Technical Support
- Provide expert technical guidance to engineers, managers, and subcontractors
- Support fault diagnosis, complex repairs, and product issues (remote & on-site)
- Assist with new product launches and readiness across teams
- Work with engineering and product teams to improve field performance
- Technical Training & Development
- Deliver structured training programmes across our product range and competitor equipment
- Develop training materials, manuals, and hands-on demonstrations
- Alongside the Service Operations Managers and Installation Project Managers lead onboarding and ongoing development for engineers and subcontractors
- Provide refresher training, upskilling, and targeted coaching
- Alongside HR and QHSE maintain training records and issue certifications for compliance
- Support internal teams (Service Sales & Equipment Sales) with technical knowledge
- Competency Evaluation
- Conduct on-site assessments, audits, and technical evaluations
- Identify skill gaps and develop tailored training plans
- Partner with operational leaders to ensure compliance with safety and quality standards
- Collaboration & Operational Support
- Work closely with Operations and Service leadership to improve performance
- Support initiatives to improve first-time fix rates and customer experience
- Coordinate training and site visits with minimal operational disruption
- Contribute to national capability and standardisation programmes
About You
We’re looking for someone with strong technical expertise and a passion for developing others.
Essential Skills & Experience
- Proven experience in industrial doors, loading bay equipment, high-speed doors, or roller shutters
- Background in field service, engineering, or technical training
- Excellent diagnostic and problem-solving skills
- Strong communication and coaching ability across all levels
- Solid understanding of health & safety legislation and compliance standards
- High level of organisation and ability to manage training programmes
Advantageous
- Experience with ASSA ABLOY Entrance Systems products or similar competitor equipment
- Experience conducting competency assessments or audits
- Training or instructional qualifications (e.g. Train the Trainer, PTLLS)
Other Requirements
- Full UK driving licence
- Strong IT skills, including Microsoft Office
- Willingness to travel extensively across the UK
What We Offer
- A key role shaping technical capability across a national team
- Opportunity to influence operational performance and continuous improvement
- A collaborative environment with strong leadership support
- Ongoing professional development
Why Join Us?
This is an exciting opportunity to step into a technical leadership role without direct line management, where you can make a real impact on engineering standards, operational performance, and customer experience across the business.
Technical Support Manager - Service & Operations in Sheffield employer: ASSA ABLOY
ASSA ABLOY Global Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring our team members can thrive in their careers. Located in a vibrant environment, we also offer competitive benefits, including generous holiday allowances and a supportive work-life balance, making it a rewarding place to work for those seeking meaningful employment.
