At a Glance
- Tasks: Coordinate customer service activities and manage enquiries to ensure excellent service delivery.
- Company: Join ASSA ABLOY Entrance Systems, a global leader in access solutions.
- Benefits: Enjoy competitive salary, career development, and various employee benefits.
- Other info: Diverse and inclusive workplace with opportunities for international growth.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 27000 - 33000 £ per year.
Can you bring your experience to our service team at ASSA ABLOY Entrance Systems?
Join our team based in Winnington, UK, and enjoy a cooperative culture that empowers you to build a career you can be proud of.
What you would do as our Service Coordinator Reporting to the Service & Trade Sales Manager, you will play a key role in assisting the growth of our service and trade sales business.
You will be responsible for managing customer enquiries, coordinating service contract activities, assisting aftermarket sales opportunities, and ensuring excellent customer service throughout the customer journey.
Acting as a central point of contact for customers, service engineers, and internal teams, you will help drive service contract renewals, assist trade sales activities, and contribute to the continued growth of our service business.
You would also be responsible for
- Acting as the primary point of contact for service-related enquiries via email and telephone, ensuring a professional and responsive customer experience.
- Managing service contract renewals, preparing service reports from engineer inspection sheets, and maintaining accurate Annual Service Plans and customer records.
- Liaising with customers and site representatives to coordinate service visits and ensure planned maintenance activities are delivered effectively.
- Assisting trade sales enquiries and following up quotations to gather customer feedback, identify opportunities, and maximize conversion rates.
- Working closely with service, engineering, operations, and commercial teams to assist business growth, maintain data accuracy, and deliver excellent customer service.
The skills and experience you need We are looking for someone who
- Has a strong customer service background and recognizes the importance of delivering a high-quality customer experience.
- Has excellent attention to detail, problem-solving skills, and the ability to manage multiple tasks accurately and effectively.
- Can work both independently and as part of a team in a fast-paced office environment.
- Is highly proficient in Microsoft Office, particularly Excel, and is confident working with business systems and data.
- Has excellent written and verbal communication skills, with the ability to build positive relationships through professional email and telephone communication.
What we offer We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary.
- Variety of benefits including courses, and discounts on various products.… to name just a few!.
We review applications regularly, so don’t wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Giulia Virde at
Let’s create a safer and more open world - together!
To find out more about us, visit We are the ASSA ABLOY Group Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-WGIE
Service Coordinator in Northwich employer: ASSA ABLOY
ASSA ABLOY Global Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring our team members can thrive in their careers. Located in a vibrant environment, we also offer competitive benefits, including generous holiday allowances and a supportive work-life balance, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Northwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASSA ABLOY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASSA ABLOY before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Northwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASSA ABLOY:Your cover letter is your chance to shine! Tell us why you want to work at ASSA ABLOY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASSA ABLOY!
How to prepare for a job interview at ASSA ABLOY
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
