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- Tasks: Provide technical support and training for sectional doors while travelling across the UK & Ireland.
- Company: Join Dynaco Europe, a leader in entrance automation with a strong commitment to innovation.
- Benefits: Enjoy remote work flexibility and the chance to travel while building your career.
- Why this job: Be part of a collaborative culture that values your skills and offers growth opportunities.
- Qualifications: Experience in technical support or field installation, especially in B2B construction environments.
- Other info: Diverse and inclusive teams are encouraged; apply now to make a difference!
The predicted salary is between 36000 - 60000 £ per year.
Can you bring your technical skills to our customer service department? Join our team covering UK & Ireland and enjoy a collaborative culture that empowers you to build a career you can be proud of.
Please note this is a home based role which requires 50% travel.
As our Field Installation Support you will be responsible for providing technical assistance and field support to our OHSD partners based in the UK. This is a fantastic opportunity for someone who has an expertise in sectional doors with strong problem-solving skills and the ability to effectively communicate technical information to diverse audiences.
You would also:
- Provide technical support and assistance to partners in the indirect business segment regarding the installation, maintenance, and troubleshooting of sectional doors.
- Serve as a subject matter expert on our sectional door products, specifications, and installation procedures, and provide guidance and recommendations to partners as needed.
- Deliver technical training programs and materials for partners to enhance their product knowledge, installation skills, and troubleshooting capabilities.
- Act as a liaison between partners and internal departments including sales, product development, and quality assurance to ensure effective communication and resolution of technical issues.
- Stay up to date on industry trends, advancements in sectional door technology, and relevant standards to provide informed technical guidance and support to partners.
The skills and experience you need
We are looking for someone who:
- Has experience in a technical support and/or field installation of industrial products in a B2B environment.
- Has experience in technical product support, especially in construction or building materials industry within a B2B market.
- Knowledge of sectional doors or/and docking products will be a huge plus.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively, both remotely and in the field.
- Ability to communicate with people from different levels, both internally and externally, with excellent listening and teaching skills.
- Is autonomous and flexible with effective planning skills.
We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
Lets create a safer and more open world - together!
About Dynaco Europe: Dynaco Europe is a full-service business partner in entrance automation part of the Indirect Business EMEA of the Business Segment Industrial division. Our group is ASSA ABLOY, which has 61,000 employees and a yearly revenue of £11.1 billion.
Field Installation Support employer: Assa Abloy
Contact Detail:
Assa Abloy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installation Support
✨Tip Number 1
Familiarise yourself with sectional doors and docking products. Understanding the technical specifications and common issues will help you stand out during interviews, as you'll be able to demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Network with professionals in the construction and building materials industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within the company.
✨Tip Number 3
Prepare to discuss your experience in providing technical support and training. Be ready to share specific examples of how you've successfully communicated complex information to diverse audiences, as this is a key aspect of the Field Installation Support role.
✨Tip Number 4
Stay updated on industry trends and advancements in sectional door technology. Being knowledgeable about the latest developments will not only enhance your confidence but also show your commitment to the field during interviews.
We think you need these skills to ace Field Installation Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and field installation, especially in the B2B environment. Emphasise any specific knowledge of sectional doors or related products.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your problem-solving skills and technical expertise make you a great fit. Mention your ability to communicate complex information clearly to diverse audiences.
Showcase Relevant Skills: When detailing your experience, focus on your troubleshooting abilities and any training you've provided in the past. Highlight your autonomy and flexibility, as these are key traits for this position.
Research Dynaco Europe: Familiarise yourself with Dynaco Europe and their products. Understanding their business model and recent advancements in sectional door technology will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at Assa Abloy
✨Showcase Your Technical Expertise
Make sure to highlight your experience with sectional doors and any relevant technical skills during the interview. Be prepared to discuss specific examples of how you've solved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since the role involves liaising with various partners, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with diverse audiences, which is crucial for the Field Installation Support position.
✨Demonstrate Your Training Skills
Be ready to discuss any experience you have in delivering training or support materials. Highlight how you’ve helped others improve their technical knowledge or skills, as this aligns with the responsibilities of providing technical training to partners.
✨Stay Updated on Industry Trends
Research the latest advancements in sectional door technology and industry standards before your interview. Showing that you are knowledgeable about current trends will impress the interviewers and demonstrate your commitment to staying informed in your field.
