At a Glance
- Tasks: Support customers by organising schedules and managing service agreements.
- Company: Join ASSA ABLOY, a global leader in access solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, and birthday off.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that enhances customer experiences daily.
- Qualifications: Strong customer service skills and excellent communication required.
The predicted salary is between 31500 - 38500 £ per year.
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease .
If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services.
We have operations in over 70 countries , with over
63,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users.
And we have the fantastic opportunity available in
Hospitality (Vingcard) for a Customer Service Administrator at our Reading Office.
Part of Global Solutions,
Vingcard provides an extensive range of advanced security access solutions designed to cater to the precise needs of any hotel property.
Available solutions include Ving Card door locks, Mobile Access, Elsafe safes, access management software as well as location-based staff safety and hotel asset management technology.
Your Role in Keeping the Future in Safe Hands…
As the Customer Service Administrator for the Global solutions division of ASSA ABLOY, you will have the opportunity to be part of a team looking to provide the very best support to our customers.
Reporting to the Service and Support Manager you will be responsible for organising engineer daily schedule, renewing support agreements and invoicing customers for work carried out.
What you will do…
- Arrange engineer commissioning, service & reactive calls.
- Ensure engineers have parts to complete work.
- Updating our Service Management system.
- Invoicing customers for works carried out in our ERP system.
- Liaise with customers and other departments.
- Creating and renewing License & service agreements.
- What we expect of you…
- Has a strong customer service background.
- Is a highly organised self-starter with a can-do attitude.
- Has excellent communication skills.
- Is PC literate.
- Demonstrates a flexible approach, enthusiastic, confident, and motivated to meet the challenges of a busy service team.
- Competence in MS Word, Excel & Outlook
- Competence in Microsoft CRM 365
- Experience with SAP would be an advantage
- Systematic approach to working
- You will ideally be located in Reading, UK
- What you can expect from us…
- 25 paid holidays a year plus bank holidays, increasing to 28 following 5 years of service.
- Ex-gratia day for Christmas Eve
- Enjoy your birthday as an additional day off every year
- Pension; 5% employee & 5% employer. Auto-enrolment after 3 months
- Life assurance 3 x basic salary; after qualifying time with Company.
- Access to an online benefits portal
- ASSA ABLOY Family Brand Discount (Yale)
- Access to Employee Care scheme
- Application
You can submit your application by clicking ‘Apply Now’.
We will not consider application received via e-mail or through other channels.
We will review applications continuously, so please apply as soon as possible.
About Us
Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers.
As a group, our goal is to everyday help billions of people experience a more open world.
We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Customer Support Administrator employer: Assa Abloy
Join a dynamic and innovative team where your expertise in Product and Marketing will be valued and nurtured. Our collaborative culture fosters creativity and growth, providing you with ample opportunities to advance your career while working on impactful projects in a supportive environment. Located in a vibrant area, we offer competitive benefits and a commitment to employee development that makes us an exceptional employer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Assa Abloy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Assa Abloy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Assa Abloy:Your cover letter is your chance to shine! Tell us why you want to work at Assa Abloy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Assa Abloy!
How to prepare for a job interview at Assa Abloy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
