At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a global leader in access solutions with a supportive culture.
- Benefits: Competitive salary, ongoing learning, and career development opportunities.
- Other info: Diverse and inclusive team environment with growth potential.
- Why this job: Make a real impact while building a rewarding career in customer service.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Can you bring your customer-centric approach to our Customer Service team? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service Advisor
As our Customer Service Advisor you will play a key role in ensuring the smooth running of the Abloy Internal Sales Office, delivering a high level of customer satisfaction through efficient enquiry handling and order processing. You will be responsible for managing a defined customer account base or region, providing a professional, friendly, and responsive service, while also supporting the wider team and contributing to overall sales performance. Reporting to the Sales Office Manager, you will work closely with internal teams to ensure seamless operations and excellent customer experience.
You would also:
- Manage the end-to-end order process, from order entry through to delivery and payment.
- Handle customer enquiries and resolve issues related to pricing, stock, and deliveries.
- Liaise with internal teams to ensure accurate order fulfilment and delivery schedules.
- Maintain accurate records, including CRM data, pricing, and product information.
- Support sales performance by assisting external teams, managing documentation, and contributing to KPI targets.
The skills and experience you need
We are looking for someone who has:
- Experience in a sales office or customer service environment.
- Strong organisational and administrative skills with the ability to prioritise workloads.
- Excellent communication and interpersonal abilities.
- Strong focus on customer satisfaction and delivering high-quality service.
- Proactive, team-oriented approach with the ability to work to deadlines in a fast-paced environment.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- A competitive salary and benefits package.
- Ongoing learning and career development opportunities.
- A supportive and collaborative team environment.
- A strong values-driven culture built on empowerment, innovation, and integrity.
- Opportunities to contribute to continuous improvement and business success.
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner.
Let’s create a safer and more open world - together!
Customer Service Advisor in Willenhall employer: ASSA ABLOY Sicherheitstechnik GmbH
At ASSA ABLOY, we pride ourselves on being an excellent employer, offering a competitive salary and benefits package alongside ongoing learning and career development opportunities. Our collaborative culture fosters empowerment and innovation, allowing you to thrive in your role as a Customer Service Advisor while contributing to our mission of creating a safer and more open world. Join us in Willenhall, where diverse teams come together to make a meaningful impact in the access solutions industry.
Contact Details:
ASSA ABLOY Sicherheitstechnik GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Willenhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ASSA ABLOY. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer issues and how you would handle them. Being able to demonstrate your problem-solving skills during the interview can really set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key for a Customer Service Advisor role, so let your personality shine through while keeping it professional.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and can help keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Advisor in Willenhall
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to ensure customer satisfaction in previous roles.
Be Organised and Clear:Your application should reflect your strong organisational skills. Use clear headings and bullet points to make it easy for us to read and understand your experience and qualifications.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website:Remember, we only review applications submitted through our website. So, set up your profile and apply there to ensure your application gets the attention it deserves!
How to prepare for a job interview at ASSA ABLOY Sicherheitstechnik GmbH
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you handle enquiries, resolve issues, and ensure customer satisfaction. Think of specific examples from your past experiences that showcase your skills in these areas.
✨Showcase Your Organisational Skills
As a Customer Service Advisor, you'll need to juggle multiple tasks. Prepare to talk about how you prioritise workloads and manage time effectively. Consider sharing a story where your organisational skills made a difference in a busy environment.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your interpersonal abilities.
✨Emphasise Teamwork and Collaboration
This position involves working closely with internal teams. Be prepared to discuss how you contribute to a team environment and support colleagues. Share examples of successful collaborations and how they led to improved customer experiences or sales performance.
