At a Glance
- Tasks: Support and improve ERP processes while collaborating with teams to resolve issues.
- Company: Join a global leader in access solutions that values creativity and diversity.
- Benefits: Dynamic workplace with career development, training, and regular feedback.
- Other info: Enjoy a collaborative environment with opportunities for growth at various levels.
- Why this job: Make a real impact by streamlining support processes and enhancing user experience.
- Qualifications: Strong IT skills, knowledge of ERP systems, and experience with Microsoft Dynamics AX preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Collaborate with the Enterprise Applications team to build and maintain a library of common work instructions for recurring tickets.
- Manage problem investigation, administer the change request process, and take ownership of overall support levels within the team.
- Own support services for our managed applications across the team.
- Streamline and improve ERP support processes, working with key business stakeholders to implement efficient ways of working and create a catalogue of common tasks.
- Help troubleshoot issues and support business users with training and hands-on assistance.
- Support teams across smaller sites and our national distribution centre, implementing help-desk solutions that work efficiently at different scales.
- Administer the change request process to ensure all documentation is complete and milestones are adhered to.
- Build and maintain strong relationships with key business users and stakeholders.
- Respond to, follow up, coordinate, and resolve issues using an enterprise helpdesk solution, meeting SLA agreements.
- Manage, prioritise, and communicate workload, risks, and project requirements to meet business deadlines.
- Collaborate on cross-functional activities and identify areas for improvement.
- Create and maintain documentation for business processes and projects, ensuring records of all work undertaken.
- Develop a suite of Master Data Management tasks that can be requested easily and implemented quickly across all system areas.
- Organise own workload with minimal supervision, delivering to agreed schedules and reporting progress.
- Provide detailed analysis of system defects as required.
- Support business migrations on site during hyper-care periods to introduce new businesses to our support structures.
- Set up all key requests, incidents, problems, and change requests in the IT Service Desk solution.
- Create and update high-quality documentation: process and user guides, project plans, proposal documents.
- Maintain data management processes for easy updating and management for all end users.
- Monitor and report from our IT Service Management tools.
Qualifications and Experience:
- Strong IT literacy and confidence using a range of systems.
- Good knowledge of ERP systems and the Microsoft Office Suite.
- Understanding of IT systems and infrastructure.
- Experience using Microsoft Dynamics AX in an operational environment.
- Strong Microsoft Dynamics AX knowledge (preferred).
- Understanding of ITIL processes (e.g., incident, problem, and request management).
- Experience supporting change and release activities within a structured environment.
Benefits:
Become part of a global leader in access solutions that values creativity, innovation, and a diverse workforce. Enjoy a dynamic and inclusive workplace, with opportunities for career development, regular feedback, training, and growth at local, regional, or international levels.
Application Support Analyst in Willenhall employer: ASSA ABLOY Sicherheitstechnik GmbH
Join a global leader in access solutions as an Application Support Analyst, where you will thrive in a dynamic and inclusive workplace that champions creativity and innovation. With a strong focus on employee development, you will have access to regular feedback, training, and opportunities for growth at local, regional, or international levels, making it an excellent environment for those seeking meaningful and rewarding employment.
Contact Details:
ASSA ABLOY Sicherheitstechnik GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Willenhall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ASSA ABLOY Sicherheitstechnik GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to ASSA ABLOY Sicherheitstechnik GmbH
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We think you need these skills to ace Application Support Analyst in Willenhall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ASSA ABLOY Sicherheitstechnik GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ASSA ABLOY Sicherheitstechnik GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ASSA ABLOY Sicherheitstechnik GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
