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For Companies At a Glance
- Tasks: Support Service Planners, handle customer queries, and manage planning systems.
- Company: Join ASSA ABLOY, a global leader in access solutions.
- Benefits: Competitive salary, learning opportunities, and discounts on various products.
- Other info: Diverse teams and international opportunities await you!
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in admin roles and strong organisational skills.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Reporting to the Service Operations Planning Manager, you will be responsible for supporting the Service Planners activities, dealing with customers and working extensively with the planning system.
You would also:
- Respond to customer callâouts by logging emergency requests in the planning system, answering incoming calls, handling customer queries promptly, and providing excellent customer service at all times.
- Coordinate planned works by ordering plants and materials from internal and thirdâparty suppliers, arranging collections, and working closely with the Service Planning team to ensure efficient and costâeffective planning.
- Communicate with customers via telephone and email to provide arrival times, notify of delivery delays, confirm job completion, and chase purchase order numbers when required.
- Update internal systems to confirm job completion, trigger accurate invoices, and authorize supplier invoices for payment.
- Support administrative and planning activities to ensure smooth service delivery and accurate documentation throughout the job lifecycle.
The skills and experience you need
- Experience in similar administrative roles.
- The ability to prioritise and organise your own workload.
- Able to work closely with peers and be a significant contributor to the success of the planning team.
- Ability to use various IT systems â including customers own bespoke systems.
- Knowledge of CRM Systems and portals and invoicing systems will be a plus.
What we offer
- Learning and career development opportunities, whether itâs online learning, management training or enhancing your skills.
- A competitive salary.
- Variety of benefits including courses, and discounts on various products.
We review applications regularly, so donât wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we donât look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at giulia.virde@assaabloy.com.
Letâs create a safer and more open world - together!
As an employer, we value results â not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions â supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, itâs important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Experience level: Entry level
Location: South Yorkshire, England, United Kingdom
Service Planner Assistant employer: ASSA ABLOY Sicherheitstechnik GmbH
Contact Detail:
ASSA ABLOY Sicherheitstechnik GmbH Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Planner Assistant
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ASSA ABLOY. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Service Planner Assistant role. The more comfortable you are, the better you'll perform!
â¨Tip Number 3
Show off your customer service skills! Since this role involves dealing with customers, be ready to share examples of how you've handled queries or resolved issues in the past. Highlighting your ability to provide excellent service will set you apart.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Planner Assistant
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Planner Assistant role. Highlight your relevant experience in administrative roles and any specific skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, donât forget to showcase your customer service experience. Share examples of how you've handled queries or resolved issues in the past. We love candidates who can provide excellent service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Remember, the best way to apply is through our website. This ensures your application is seen by the right people and keeps your personal data safe. So, set up your profile and get that application in!
How to prepare for a job interview at ASSA ABLOY Sicherheitstechnik GmbH
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Planner Assistant. Familiarise yourself with the tasks mentioned in the job description, like handling customer queries and coordinating planned works. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled queries or resolved issues effectively. This will highlight your ability to provide excellent service, which is crucial for this position.
â¨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come ready to talk about how you prioritise tasks and manage your workload. You could share a time when you successfully juggled multiple responsibilities or met tight deadlines. This will show that you can thrive in a busy environment.
â¨Familiarise Yourself with IT Systems
As the role involves using various IT systems, including CRM and invoicing systems, itâs a good idea to brush up on your tech skills. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.