At a Glance
- Tasks: Coordinate schedules for engineers and ensure smooth service delivery.
- Company: Join ASSA ABLOY Traka, a leader in security solutions.
- Benefits: Enjoy 25 days holiday, life cover, and a company pension scheme.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in scheduling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have the ability to manage multiple priorities, coordinate resources effectively, and deliver excellent customer service in a fast‑paced environment? Become a part of ASSA ABLOY Traka’s team and build a career you can be proud of.
Responsibilities
- Schedule field engineers for reactive call‑outs, installations, and preventative maintenance activities, ensuring optimal resource utilisation.
- Act as a key point of contact for customers and internal stakeholders, coordinating appointments and providing timely updates.
- Maintain accurate records within service management systems, assist reporting, KPIs, and data integrity.
- Assist operational processes including quotations, invoicing, stock coordination, and service contract tracking.
- Partner with engineering, project, and support teams to ensure smooth delivery of services and resolve scheduling challenges efficiently.
Qualifications
- Experience in scheduling, coordination or administrative roles, ideally within a service or operations environment.
- Highly organised, with the ability to prioritise tasks and manage a high-volume workload in a fast‑paced setting.
- Strong communication skills, with the ability to build relationships with customers and internal teams.
- Confident using IT systems, including CRM or service management tools (e.g., ServiceNow) and Microsoft Office.
- Proactive, positive attitude and strong problem‑solving skills, with the ability to adapt to changing priorities.
What we offer
- 25 days holiday plus bank holidays.
- Exgratia day for Christmas Eve.
- Access to an online benefits portal.
- ASSA ABLOY Family Brand discount (Yale).
- 3× annual salary life cover.
- Company pension scheme standard 5%.
- Annual discretionary bonus.
- Access to Employee Care scheme.
We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at giulia.virde@assaabloy.com.
To learn more about us, visit www.assaabloy.com.
Scheduling Coordinator in Olney employer: ASSA ABLOY Sicherheitstechnik GmbH
ASSA ABLOY Traka is an exceptional employer located in Olney, UK, offering a dynamic work environment where employees can thrive. With a strong focus on employee growth and development, we provide comprehensive benefits including 25 days of holiday, a company pension scheme, and access to an online benefits portal. Our inclusive culture encourages collaboration and innovation, making it a rewarding place for those looking to build a meaningful career in scheduling and coordination.
Contact Details:
ASSA ABLOY Sicherheitstechnik GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Coordinator in Olney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASSA ABLOY Sicherheitstechnik GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASSA ABLOY Sicherheitstechnik GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Coordinator in Olney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASSA ABLOY Sicherheitstechnik GmbH:Your cover letter is your chance to shine! Tell us why you want to work at ASSA ABLOY Sicherheitstechnik GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASSA ABLOY Sicherheitstechnik GmbH!
How to prepare for a job interview at ASSA ABLOY Sicherheitstechnik GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
