At a Glance
- Tasks: Manage customer orders and enquiries, ensuring top-notch service and satisfaction.
- Company: Join a global leader in access solutions with a supportive culture.
- Benefits: Competitive salary, ongoing learning, and career development opportunities.
- Other info: Diverse and inclusive environment with opportunities for personal impact.
- Why this job: Be part of a team that values innovation and empowers your career growth.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Can you bring your customer-centric approach to our Customer Service team? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service Advisor
As our Customer Service Advisor you will play a key role in ensuring the smooth running of the Abloy Internal Sales Office, delivering a high level of customer satisfaction through efficient enquiry handling and order processing. You will be responsible for managing a defined customer account base or region, providing a professional, friendly, and responsive service, while also supporting the wider team and contributing to overall sales performance. Reporting to the Sales Office Manager, you will work closely with internal teams to ensure seamless operations and excellent customer experience.
You would also:
- Manage the end-to-end order process, from order entry through to delivery and payment.
- Handle customer enquiries and resolve issues related to pricing, stock, and deliveries.
- Liaise with internal teams to ensure accurate order fulfilment and delivery schedules.
- Maintain accurate records, including CRM data, pricing, and product information.
- Support sales performance by assisting external teams, managing documentation, and contributing to KPI targets.
The skills and experience you need
We are looking for someone who has:
- Experience in a sales office or customer service environment.
- Strong organisational and administrative skills with the ability to prioritise workloads.
- Excellent communication and interpersonal abilities.
- Strong focus on customer satisfaction and delivering high-quality service.
- Proactive, team-oriented approach with the ability to work to deadlines in a fast-paced environment.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- A competitive salary and benefits package.
- Ongoing learning and career development opportunities.
- A supportive and collaborative team environment.
- A strong values-driven culture built on empowerment, innovation, and integrity.
- Opportunities to contribute to continuous improvement and business success.
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner.
Let’s create a safer and more open world - together!
End-to-End Order & Customer Care Advisor employer: ASSA ABLOY Sicherheitstechnik GmbH
At ASSA ABLOY, we pride ourselves on being an exceptional employer, offering a competitive salary and benefits package alongside ongoing learning and career development opportunities. Our collaborative culture fosters empowerment and innovation, allowing you to thrive in your role as an End-to-End Order & Customer Care Advisor while contributing to our mission of creating a safer and more open world.
Contact Detail:
ASSA ABLOY Sicherheitstechnik GmbH Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land End-to-End Order & Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ASSA ABLOY. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky enquiries. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational and communication skills. Share specific examples from your past experiences where you’ve successfully managed customer enquiries or improved processes. This will demonstrate your capability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace End-to-End Order & Customer Care Advisor
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to ensure customer satisfaction in previous roles.
Be Organised and Clear:Your application should reflect your strong organisational skills. Use clear headings and bullet points to make it easy for us to read and understand your experience and qualifications.
Tailor Your Application:Make sure to tailor your application to the specific role of Customer Service Advisor. Mention relevant skills and experiences that align with the job description, especially around order processing and enquiry handling.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures your data is safe. Plus, we review applications regularly, so get yours in soon!
How to prepare for a job interview at ASSA ABLOY Sicherheitstechnik GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an End-to-End Order & Customer Care Advisor. Familiarise yourself with the order process, customer service expectations, and how to handle enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you resolved issues or improved customer satisfaction. This will illustrate your proactive attitude and commitment to delivering high-quality service.
✨Prepare for Teamwork Questions
Since this role involves collaborating with internal teams, expect questions about teamwork. Think of instances where you've worked effectively with others to achieve a common goal. Emphasising your ability to support colleagues and contribute to overall sales performance will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
