Customer Service Advisor

Can you bring your customer-centric approach to our Customer Service team? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Advisor

As our Customer Service Advisor you will play a key role in ensuring the smooth running of the Abloy Internal Sales Office, delivering a high level of customer satisfaction through efficient enquiry handling and order processing. You will be responsible for managing a defined customer account base or region, providing a professional, friendly, and responsive service, while also supporting the wider team and contributing to overall sales performance. Reporting to the Sales Office Manager, you will work closely with internal teams to ensure seamless operations and excellent customer experience.

You would also:

• Manage the end-to-end order process, from order entry through to delivery and payment.
• Handle customer enquiries and resolve issues related to pricing, stock, and deliveries.
• Liaise with internal teams to ensure accurate order fulfilment and delivery schedules.
• Maintain accurate records, including CRM data, pricing, and product information.
• Support sales performance by assisting external teams, managing documentation, and contributing to KPI targets.

The skills and experience you need

We are looking for someone who has:

• Experience in a sales office or customer service environment.
• Strong organisational and administrative skills with the ability to prioritise workloads.
• Excellent communication and interpersonal abilities.
• Strong focus on customer satisfaction and delivering high-quality service.
• Proactive, team-oriented approach with the ability to work to deadlines in a fast-paced environment.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• A competitive salary and benefits package.
• Ongoing learning and career development opportunities.
• A supportive and collaborative team environment.
• A strong values-driven culture built on empowerment, innovation, and integrity.
• Opportunities to contribute to continuous improvement and business success.

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at nadia.aslam@assaabloy.com.

Let’s create a safer and more open world - together! To find out more about us, visit www.assaabloy.com.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.