Introduction
We are looking for a motivated and enthusiastic Sales Apprentices to join our team. This role is primarily customer service focused, providing an excellent foundation in customer engagement, communication, and business operations, while also offering valuable exposure to sales activities.
About the Employer
ASSA ABLOY Group - Where our story began
Our organisation was formed in 1994 through the merger of ASSA in Sweden and Abloy in Finland - since then we have grown from a regional company into an international group with around 64,000 employees worldwide and annual sales close to £60 billion.
Global leaders in access solutions
Every day, we help millions of people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. From reliable home security to cutting-edge biometric technology for businesses, governments, airports, hospitals, schools and more, we touch every part of every day.
We offer a complete range of access solutions making people feel safe and secure in simple and convenient ways.
Opening Solutions UK & Ireland
We are the leading supplier of safety and security access solutions across a range of markets in the UK and Ireland.
Our vision is to be the most innovative supplier of total door opening solutions that deliver safe and convenient security solutions and add real value to customers... and we can’t achieve this without our greatest asset... our people
What You'll Do
As part of your apprenticeship, you will gain hands‑on experience working with customers and colleagues across the business, developing the skills and knowledge needed for a successful career in sales.
Job Duties:
- Provide excellent customer service through a variety of communication channels
- Support customers with product, service and account enquiries
- Build positive relationships with customers and internal teams
- Assist with sales administration and customer follow‑up activities
- Learn about our products, services and customer base
- Help identify customer needs and opportunities to promote relevant solutions
- Maintain accurate records and update business systems
- Work across different teams to gain a broad understanding of the business
- Ability to work well as part of a team
- Basic IT skills, including Microsoft Office applications
- Interest in developing a career in sales, customer service or business
Training Outcome
The opportunity for further development, and a full‑time role if successful.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- A positive attitude
- Confidence speaking to others
- Willingness to learn
- Strong interpersonal skills
Qualifications
- Essential - GCSE - English and maths - 4
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: The weekly working pattern is dependent upon which team you will be working in. You will work 37.5 hours per week, Monday to Friday. Working hours TBC.
Expected Duration: 1 Year 6 Months
Number of Positions Available: 2
Training Provider: DERBY BUSINESS COLLEGE LIMITED
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