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For Companies At a Glance
- Tasks: Support sales performance by managing ironmongery enquiries and providing technical advice.
- Company: Join Carlisle Brass, a leading UK architectural hardware brand since 1986, part of ASSA ABLOY.
- Benefits: Enjoy a dynamic work environment with opportunities for training and career growth.
- Why this job: Be part of a passionate team driving innovation in access solutions while making a real impact.
- Qualifications: Excellent communication skills and a customer-first mindset; industry experience preferred but not essential.
- Other info: Work in beautiful Cumbria, close to the English Lake District.
The predicted salary is between 28800 - 43200 £ per year.
Reports to: Technical & Specification Team Manager
Hours: 37.5 per week
Location: Carlisle
About Carlisle Brass
We are one of the UK's most recognised architectural hardware brands, synonymous with architectural ironmongers, builders' merchants, and major DIY retailers since 1986. Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers. Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.
Purpose of the role
Working alongside and supporting all channels to assist in driving sales performance, generating, logging and management of ironmongery enquiries through specification led tools. To provide commercial and specification related quotations and schedules, promoting Carlisle Brass brands to proactively grow our business while also providing technical support to customer services, external sales, the wider business and our customers.
Your role in this team will also include the control and maintenance of customer price files, ensuring that prices are accurate and up to date, minimising invoice queries and improving our customer's experience with Carlisle Brass.
Key responsibilities
- Maintaining strong working relationships with our existing customer base to create new specification opportunities.
- Sourcing new sales opportunities through inbound lead follow-up, outbound cold calls and e-mails to drive sales performance for Carlisle Brass.
- Achieving new profitable business development results by actively seeking new business opportunities.
- Recording and maintaining in depth records of all projects.
- Creating and maintaining an action/follow up plan for all projects.
- Providing technical advice and solutions on a day-to-day basis to members of the customer service team, our field sales team, our customer base and end users.
- Being proactive and following up on project opportunities, both new and existing.
- Learning how to prepare ironmongery schedules with a view to scheduling in the next 12-24 months to meet all current legislation and include full CB specification where possible.
- Researching and being aware of changes or revisions in industry standards and practices to ensure specifications generated are in compliance with the relevant standards and products specified are fit for purpose.
- Supplying and maintaining quotations for commercial and specification related projects.
- Maintaining records and producing monthly/daily reports where required.
- Developing and maintaining relationships with export customers, handling general enquiries, order processing and providing after-sales support.
- Maintaining awareness and compliance with customs and shipping regulations, to ensure delivery to customers without unnecessary expense or delay.
Skills, Competencies, Qualifications And Personal Experience
- Excellent communication and coordination skills.
- To be self-driven and able to work independently to manage their workload effectively and prioritise tasks accordingly.
- The ability to manage multiple priorities and deadlines.
- A mind-set that always puts the customer first.
- Ideally familiar with Smartsheet, Barbour ABI & Intec Systems.
- Sound MS office skills.
- An understanding of the fundamentals of commercial and contract pricing.
- Commercial acumen.
- Project management skills.
- Ideally Dip GAI qualified or working towards, although this is not essential.
- Ideally 2 years industry experience in a similar role, preferably in a B2B environment, although this is not essential.
- A proven track record of hitting targets and delivering sales and projects.
Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.
Technical & Specification Support Coordinator employer: ASSA ABLOY Group
Contact Detail:
ASSA ABLOY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Specification Support Coordinator
✨Tip Number 1
Familiarise yourself with the architectural hardware industry, especially the products offered by Carlisle Brass. Understanding their product range and specifications will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the architectural hardware sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Technical & Specification Support Coordinator position.
✨Tip Number 3
Brush up on your project management skills, as this role requires managing multiple priorities and deadlines. Consider using tools like Smartsheet to showcase your ability to organise and track projects efficiently.
✨Tip Number 4
Prepare to discuss your experience with customer service and sales performance. Be ready to share specific examples of how you've successfully driven sales or improved customer relationships in previous roles, as this will be crucial for the position.
We think you need these skills to ace Technical & Specification Support Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical & Specification Support Coordinator position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support, sales coordination, or project management. Use specific examples that demonstrate your ability to manage multiple priorities and deliver results.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with customers or team members in past positions. This could include managing customer inquiries or collaborating on projects.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for Carlisle Brass. Mention their products and values, and explain how your skills align with their mission to drive sales performance and enhance customer experience.
How to prepare for a job interview at ASSA ABLOY Group
✨Know Your Products
Familiarise yourself with Carlisle Brass products and their specifications. Understanding the technical details will help you provide informed support during the interview and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Technical & Specification Support Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated with customers or team members in past roles to highlight your skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues or provided technical solutions. This will showcase your ability to think critically and support the customer service team effectively.
✨Research Industry Standards
Stay updated on current industry standards and practices related to architectural hardware. Showing that you are knowledgeable about compliance and regulations will impress the interviewers and align with the company's values.
