ASSA ABLOY Group in Solihull is seeking a Head of Professional Services to lead a team of about 10 support professionals, ensuring efficient, high-quality support for our customers. You will manage day-to-day operations, including ticket queues, service levels and escalations, while remaining hands-on with technical troubleshooting.
You will drive continuous improvement, develop the team and help ensure an excellent customer experience, working with 3rd Line Support, Product, Development,
#J-18808-Ljbffr
Support Desk Supervisor: Lead, Resolve & Improve employer: ASSA ABLOY Group
At IDE, we are committed to fostering a dynamic work environment where our Service Coordinators play a crucial role in delivering exceptional service. With a strong emphasis on employee growth, we provide ongoing training and development opportunities, ensuring that our team members can thrive both locally and internationally. Our inclusive culture values diverse perspectives, making IDE an excellent employer for those looking to make a meaningful impact in a fast-paced, supportive setting.
