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For Companies At a Glance
- Tasks: Provide technical support for intruder alarm solutions via phone and email.
- Company: Join ASSA ABLOY, a global leader in access solutions with 63,000 colleagues worldwide.
- Benefits: Enjoy learning opportunities, competitive salary, flexible holidays, and wellness programs.
- Why this job: Be part of a dynamic team, expand your tech skills, and make a real impact.
- Qualifications: Experience in customer-facing technical roles and knowledge of electronics required.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Can you bring your product support skills to our Technical department? Join our team based in Willenhall, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What would you do as our Product Support- Electronics
As our Technical Support you will l provide support for HKC’s intruder alarm solutions across the UK region. A key focus of the role will be in assisting customers, partners and resellers via phone and email offering remote diagnostics and troubleshooting for hardware and software issues. This exciting opportunity will offer a chance to expand your expertise in security technology, access control systems, and subscription services, working alongside a dynamic and supportive team.
You would also:
- Deliver Tier 1 telephone support to customers, partners, and resellers with prompt and effective solutions.
- Troubleshoot and document technical issues, replicating faults using test systems.
- Collaborate with UK Sales & Operations teams to resolve field problems efficiently.
- Maintain accurate records of customer interactions and technical resolutions in the CRM.
- Support training, product testing, and R&D initiatives including field trials and validations.
The Skills And Experience You Need
We are looking for someone who:
- Has experience in a customer-facing technical role with excellent communication skills.
- Has knowledge of electronics hardware and/or software applications.
- Has experience with computer systems and software installations.
- Has Strong problem-solving and troubleshooting abilities.
- Can work both independently and as part of a team.
- Is proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
What We Offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at nadia.aslam@assaabloy.com .
Let’s create a safer and more open world – together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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Product Support- Electronics employer: ASSA ABLOY Group
Contact Detail:
ASSA ABLOY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support- Electronics
✨Tip Number 1
Familiarise yourself with HKC's intruder alarm solutions and other security technologies. Understanding the products you'll be supporting will not only boost your confidence but also help you provide better assistance to customers.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for electronics hardware and software applications. Practising common issues and their resolutions can prepare you for the types of problems you might encounter in the role.
✨Tip Number 3
Enhance your communication skills by engaging in mock customer support scenarios. Being able to convey technical information clearly and effectively is crucial in a customer-facing technical role.
✨Tip Number 4
Network with professionals in the electronics and security technology fields. Joining relevant online forums or local meetups can provide insights into industry trends and challenges, making you a more informed candidate.
We think you need these skills to ace Product Support- Electronics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing technical roles. Emphasise your skills in troubleshooting, problem-solving, and any specific knowledge of electronics hardware or software applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for product support and your understanding of the role. Mention specific experiences where you've successfully resolved technical issues and how you can contribute to the team.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues, both verbally and in writing.
Showcase Technical Proficiency: Include any relevant certifications or training related to electronics, computer systems, or software installations. Mention your proficiency in Microsoft Office and any other tools that may be beneficial for the role.
How to prepare for a job interview at ASSA ABLOY Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of electronics hardware and software applications. Be prepared to discuss specific examples of how you've used your technical skills in previous roles, especially in troubleshooting and diagnostics.
✨Demonstrate Excellent Communication Skills
Since the role involves providing support via phone and email, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to enhance your communication style.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of past experiences where you successfully diagnosed and resolved technical issues, and be ready to explain your thought process during those situations.
✨Familiarise Yourself with CRM Systems
As maintaining accurate records is crucial, it would be beneficial to familiarise yourself with common CRM systems. If you have experience with any specific software, be sure to mention it during the interview.
