Operations Manager in North East

Can you bring your leadership skills to the Operations team? Join our team in County Durham, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

As our Operations Manager, you will take full ownership of the end-to-end manufacturing and operational functions within PC Henderson. This includes managing the production process, goods in and out for distribution, planning and purchasing, and SHEQ compliance, as well as leading the process improvement function to enhance efficiency, quality, and cost-effectiveness. Reporting directly to the Operations Director, this role will play a key part in driving operational performance, fostering a culture of continuous improvement, and ensuring best-in-class manufacturing and supply chain practices.

This is a fantastic opportunity for an experienced and driven individual to lead operational excellence, drive efficiency, and continuously improve our processes in line with business growth objectives. You would also:

• Lead and motivate teams across manufacturing, distribution, and planning to achieve high performance and efficiency.
• Oversee production processes and ensure cost-effectiveness, aligning operations with company objectives.
• Manage goods in/out operations to ensure effective supply chain and logistics management.
• Drive process improvements using Lean, Six Sigma, and automation to enhance efficiency, quality, and reduce costs.
• Foster a positive, high-performing culture by coaching, mentoring, and developing employees to meet quality, safety, and environmental KPIs.

The skills and experience you need:

• Exceptional leadership and people management skills with the ability to inspire and develop high-performing teams.
• Strong background in manufacturing, operations, supply chain management, and process improvement, including Lean and Six Sigma.
• A strategic thinker with a proven ability to identify, implement improvements, and manage change to drive operational transformation.
• Excellent communication, interpersonal, and negotiation skills, engaging stakeholders at all levels and fostering collaboration.
• Strong commercial, financial, and operational awareness, with expertise in inventory control, WMS, ERP systems, and health & safety standards.

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program.

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at nadia.aslam@assaabloy.com.

PC Henderson is a market leader in sliding and folding door hardware solutions. With a strong heritage and reputation for excellence, we are seeking a high-calibre Operations Manager to own our manufacturing, distribution, planning, process improvement, and SHEQ functions. Established in 1921, PC Henderson has been creating the highest quality sliding and folding door hardware for over 100 years. Our products can be seen in a wide variety of residential, commercial and industrial applications across the world. Based in County Durham, UK, our manufacturing plant is one of the most advanced of its kind, constantly achieving strict ISO9001 quality standards. We also have offices in Ireland, the Netherlands and China along with an extensive network of distributors and representatives across the globe – exporting to over 70 countries worldwide.

PC Henderson is part of the ASSA ABLOY group, the global leader in access solutions. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.