At a Glance
- Tasks: Drive sales growth through customer engagement and proactive business development.
- Company: Join PC Henderson, a leader in sliding and folding door hardware solutions.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and international exposure.
- Why this job: Make an impact in a global company while building valuable relationships.
- Qualifications: Experience in sales or customer-facing roles with strong communication skills.
The predicted salary is between 39600 - 48400 £ per year.
About PC Henderson
PC Henderson is a market leader in sliding and folding door hardware solutions. Established in 1921, PC Henderson has been creating the highest quality sliding and folding door hardware for over 100 years. Our products can be seen in a wide variety of residential, commercial and industrial applications across the world. Based in County Durham, UK, our manufacturing plant is one of the most advanced of its kind, constantly achieving strict ISO9001 & 14001 standards. We also have offices in Ireland, the Netherlands and China along with an extensive network of distributors and representatives across the globe – exporting to over 70 countries worldwide. PC Henderson is part of the ASSA ABLOY group, the global leader in access solutions.
Purpose of the Role
This role is pivotal in driving sales growth across UK and Export markets through proactive customer engagement, quotation management, and business development activities. You will play a key role in developing relationships with both new and existing customers, identifying opportunities, and supporting the wider sales function to achieve revenue and growth targets. The role combines internal sales excellence with structured prospecting and account management responsibilities.
Key Responsibilities
- Sales Development & Customer Engagement
- Provide quotations to new and existing customers, ensuring accuracy, competitiveness, and timely delivery.
- Manage and expedite quotations and sales opportunities, following through to conversion.
- Develop strong relationships with customers to understand their requirements and maximise sales opportunities.
- Promote PC Henderson products effectively to support revenue growth and product awareness.
- Account Management
- Take direct responsibility for the management of selected UK customer accounts.
- Drive account growth through proactive engagement, identifying upsell and cross-sell opportunities.
- Support the development and management of Export customers in collaboration with the wider team.
- Prospecting & Business Development
- Proactively prospect for new business opportunities using multiple channels including online research and Barbour ABI project tracking tools.
- Identify, contact, and nurture potential customers to build a sustainable sales pipeline.
- Support inbound and outbound lead generation activities, including calls and email campaigns.
- CRM & Reporting
- Maintain and update the CRM system with accurate and up-to-date information on customer interactions, opportunities, and pipeline progress.
- Track and monitor quotation success rates and sales activity to support continuous improvement.
- Collaboration & Continuous Improvement
- Work closely with internal departments including Customer Service, Planning, and Production to ensure customer expectations are met.
- Contribute to sales plans and initiatives to drive performance improvements.
- Identify opportunities to enhance processes, systems, and customer experience.
Values & Behaviours
We are looking for someone who demonstrates:
- Customer Focus – committed to delivering excellent service and building strong relationships.
- Sales Drive – motivated to achieve targets and grow business opportunities.
- Collaboration – works effectively across teams to deliver results.
- Proactivity – takes initiative to identify and act on opportunities.
- Attention to Detail – ensures accuracy in quotations, CRM updates, and reporting.
Skills, Competencies And Personal Experience Required
The ideal candidate will demonstrate:
- Essential
- Experience in an internal sales, business development, or customer-facing commercial role.
- Proven ability to generate and convert sales opportunities.
- Strong communication and relationship-building skills.
- Experience using CRM systems to manage pipelines and customer data.
- Highly organised with the ability to manage multiple priorities.
- Commercial awareness and a proactive, results-driven approach.
- Strong IT skills, including Microsoft Office.
- Desirable
- Experience within manufacturing, construction, or technical products.
Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.
Business Development Coordinator in North East employer: ASSA ABLOY Group
ASSA ABLOY’s Traka team in Olney offers an exceptional work environment that prioritises employee growth and development. With a strong focus on compliance, quality, and continuous improvement, employees are empowered to take charge of their careers while enjoying competitive benefits such as a generous pension scheme, annual bonuses, and unique perks like a day off for your birthday. Join a diverse and inclusive culture where your contributions are valued and recognised.
