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- Tasks: Optimise scheduling and resource allocation for service teams to ensure timely service delivery.
- Company: Join ASSA ABLOY, a global leader in access solutions with a collaborative culture.
- Benefits: Competitive salary, learning opportunities, and discounts on various products.
- Why this job: Make a real impact by ensuring efficient operations and excellent customer service.
- Qualifications: Strong communication skills and experience in deploying service engineers effectively.
- Other info: Diverse and inclusive teams with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Can you bring your experience to our service department at ASSA ABLOY? Join our team based in Sheffield, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Service Planner:
- Reporting to the Service Operations Planning Manager, you will be responsible for optimizing scheduling and resource allocation for service teams, balancing customer needs, technician efficiency, and operational goals by managing work orders, coordinating tasks, and ensuring timely service delivery, acting as a crucial link between clients and field staff for smooth, efficient operations.
- Organising and coordinating parts, materials and plants to coincide with the planned visits of engineers to ensure operational efficiency.
- Ensuring all service inspections, repair or upgrade visits and call outs are made on time and within the set costs.
- Accurate forecasting and achieving of monthly and annual invoice targets in line with the annual operating plan.
- Provide excellent customer service at all times.
- Working closely with the Service Operations Planning Manager to achieve the above.
The skills and experience you need:
- Excellent communication skills required with both customers and colleagues.
- A deep knowledge and experience of deploying service engineers to operate in an optimal manner.
- The ability to work comfortably with the designated IT systems, i.e., Dispatch, Tracker, Dynamics AX.
- Good mastery of Microsoft Office Suite.
What we offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary.
- Variety of benefits including courses, and discounts on various products… to name just a few!
We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde.
Let’s create a safer and more open world - together!
Service Planner in Doncaster employer: ASSA ABLOY Group
Contact Detail:
ASSA ABLOY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Doncaster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ASSA ABLOY. Check out their values and recent projects. This will help you connect your experience with what they’re all about, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication with both customers and colleagues, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with the IT systems mentioned in the job description, like Dispatch and Dynamics AX. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, setting up your profile there can help us match you with other opportunities that fit your skills and aspirations.
We think you need these skills to ace Service Planner in Doncaster
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with scheduling and resource allocation in your application. We want to see how you can optimise operations and balance customer needs, so don’t hold back on sharing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us understand your qualifications and how you can contribute to our team.
Tailor Your Application: Take a moment to customise your application for the Service Planner role. Mention specific skills like your mastery of IT systems and Microsoft Office Suite, as these are key to the position we’re looking to fill.
Apply Through Our Website: Remember, we only review applications submitted through our website. So, set up your profile and apply there to ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at ASSA ABLOY Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Planner inside and out. Familiarise yourself with scheduling, resource allocation, and the specific IT systems mentioned in the job description, like Dispatch and Dynamics AX. This will show that you're not just interested but also prepared.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, think of examples from your past experiences where you've successfully communicated with customers or colleagues. Be ready to discuss how you can bridge the gap between clients and field staff effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've optimised processes or solved scheduling issues. Highlight your ability to balance customer needs with operational goals, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
