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- Tasks: Provide technical support for intruder alarm solutions via phone and email.
- Company: Join ASSA ABLOY Group, a global leader in access solutions with 63,000 colleagues worldwide.
- Benefits: Enjoy competitive salary, learning opportunities, and perks like Holiday Flex and wellbeing programs.
- Why this job: Be part of a dynamic team, expand your tech skills, and contribute to a safer world.
- Qualifications: Experience in customer-facing technical roles and knowledge of electronics or software applications required.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join our team based in Willenhall, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
As our Technical Support, you will provide support for HKC's intruder alarm solutions across the UK region. A key focus of the role will be in assisting customers, partners, and resellers via phone and email, offering remote diagnostics and troubleshooting for hardware and software issues. This exciting opportunity will offer a chance to expand your expertise in security technology, access control systems, and subscription services, working alongside a dynamic and supportive team.
You would also:
- Deliver Tier 1 telephone support to customers, partners, and resellers with prompt and effective solutions.
- Troubleshoot and document technical issues, replicating faults using test systems.
- Collaborate with UK Sales & Operations teams to resolve field problems efficiently.
- Maintain accurate records of customer interactions and technical resolutions in the CRM.
- Support training, product testing, and R&D initiatives including field trials and validations.
The Skills And Experience You Need
We are looking for someone who:
- Has experience in a customer-facing technical role with excellent communication skills.
- Has knowledge of electronics hardware and/or software applications.
- Has experience with computer systems and software installations.
- Has strong problem-solving and troubleshooting abilities.
- Can work both independently and as part of a team.
- Is proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
What We Offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program.
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
Let’s create a safer and more open world - together!
Customer Support - Electronic Security Systems employer: ASSA ABLOY Group
Contact Detail:
ASSA ABLOY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support - Electronic Security Systems
✨Tip Number 1
Familiarise yourself with HKC's intruder alarm solutions and other electronic security systems. Understanding the products you'll be supporting will give you a significant edge during interviews, as it shows your commitment and readiness to assist customers effectively.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Consider practicing common scenarios you might encounter in a customer support role, as being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of ASSA ABLOY Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience in customer-facing technical roles. Be ready to share specific examples of how you've successfully resolved customer issues in the past, as this will highlight your communication skills and ability to work under pressure.
We think you need these skills to ace Customer Support - Electronic Security Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical roles. Emphasise your problem-solving skills and any specific knowledge of electronics or software applications that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in technical support can contribute to ASSA ABLOY's mission of creating a safer world. Be specific about your experience with troubleshooting and customer interactions.
Showcase Relevant Skills: Clearly list your proficiency in Microsoft Office and any other relevant software. If you have experience with CRM systems, make sure to mention it, as maintaining accurate records is a key part of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ASSA ABLOY Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of electronics hardware and software applications. Be prepared to discuss specific examples of how you've troubleshot technical issues in the past, as this will demonstrate your expertise and problem-solving abilities.
✨Demonstrate Excellent Communication Skills
Since the role involves providing support via phone and email, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to enhance your communication skills and ensure you can convey technical information effectively.
✨Familiarise Yourself with CRM Systems
As maintaining accurate records of customer interactions is crucial, it would be beneficial to familiarise yourself with common CRM systems. If you have experience with any specific software, be ready to discuss how you used it to manage customer relationships and document technical resolutions.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team culture, training opportunities, and the types of challenges you might face in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
