At a Glance
- Tasks: Coordinate service visits and installation projects to meet delivery targets.
- Company: Join a collaborative team in Willenhall, UK, focused on career growth.
- Benefits: Competitive salary, learning opportunities, and a variety of employee benefits.
- Other info: Diverse and inclusive workplace with great career development potential.
- Why this job: Make a real impact by ensuring excellent service and customer satisfaction.
- Qualifications: Experience in planning or coordination, strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Can you bring your administration skills to our Service and Installation department?
Join our team based at Willenhall, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.
- What you would do as our Service and Installation Coordinator
- Coordinate and schedule service visits, call-outs, and installation projects to ensure delivery targets are met.
- Allocate engineers and resources effectively, ensuring they have all required information, parts, RAMS, and documentation to complete jobs efficiently.
- Monitor job progress, maintain up-to-date engineer schedules, and proactively resolve operational or scheduling issues.
- Act as the main point of contact for customers, managing enquiries, confirming appointments, and maintaining excellent service levels.
- Ensure installations and service work meet quality, safety, and contractual standards, while supporting accurate invoicing and prompt payment.
- The skills and experience you need
- Previous experience in a planning, scheduling, or coordination role, ideally within a service or installation environment.
- Highly organised with the ability to manage multiple priorities.
- Strong customer service and telephone communication skills, with a professional and customer‑focused approach.
- Experience in general office administration and working in fast‑paced environments.
- Focused on accuracy and attention to detail.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive scheme.
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program.
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
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Service & Installation Coordinator in Willenhall employer: ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions in Cardiff offers an exceptional work environment where innovation thrives and employees are empowered to lead transformative projects in biometrics. With a strong focus on professional development, a collaborative culture, and the opportunity to work on cutting-edge technology, this role provides meaningful challenges that foster growth and creativity. Join us to be part of a pioneering organization that values your contributions and supports your career journey.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
