At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a global leader in access solutions with a supportive culture.
- Benefits: Competitive salary, ongoing learning, and career development opportunities.
- Other info: Diverse and inclusive team environment with growth potential.
- Why this job: Make a real impact while building a rewarding career in customer service.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 25000 - 32000 € per year.
Can you bring your customer-centric approach to our Customer Service team? Join our team and enjoy a collaborative culture that empowers you to build a career you can be proud of.
As our Customer Service Advisor you will play a key role in ensuring the smooth running of the Abloy Internal Sales Office, delivering a high level of customer satisfaction through efficient enquiry handling and order processing. You will be responsible for managing a defined customer account base or region, providing a professional, friendly, and responsive service, while also supporting the wider team and contributing to overall sales performance. Reporting to the Sales Office Manager, you will work closely with internal teams to ensure seamless operations and excellent customer experience.
You would also:
- Manage the end-to-end order process, from order entry through to delivery and payment.
- Handle customer enquiries and resolve issues related to pricing, stock, and deliveries.
- Liaise with internal teams to ensure accurate order fulfilment and delivery schedules.
- Maintain accurate records, including CRM data, pricing, and product information.
- Support sales performance by assisting external teams, managing documentation, and contributing to KPI targets.
The skills and experience you need:
- Experience in a sales office or customer service environment.
- Strong organisational and administrative skills with the ability to prioritise workloads.
- Excellent communication and interpersonal abilities.
- Strong focus on customer satisfaction and delivering high-quality service.
- Proactive, team-oriented approach with the ability to work to deadlines in a fast-paced environment.
What we offer:
- A competitive salary and benefits package.
- Ongoing learning and career development opportunities.
- A supportive and collaborative team environment.
- A strong values-driven culture built on empowerment, innovation, and integrity.
- Opportunities to contribute to continuous improvement and business success.
We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner.
Let’s create a safer and more open world - together!
Customer Service Advisor in Willenhall employer: ASSA ABLOY Global Solutions
At ASSA ABLOY, we pride ourselves on being an excellent employer, offering a competitive salary and benefits package alongside ongoing learning and career development opportunities. Our collaborative culture fosters empowerment and innovation, allowing you to thrive as a Customer Service Advisor while contributing to a values-driven environment that prioritises customer satisfaction and teamwork. Join us in creating a safer and more open world, where your contributions are valued and your career aspirations can flourish.
Contact Detail:
ASSA ABLOY Global Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Willenhall
✨Tip Number 1
Get to know the company! Research ASSA ABLOY and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can significantly boost your chances.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Willenhall
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to ensure customer satisfaction in previous roles.
Be Organised and Clear:Your application should reflect your strong organisational skills. Use clear headings and bullet points to make it easy for us to read and understand your experience and qualifications.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website:Remember, we only review applications submitted through our website. So, set up your profile and apply there to ensure your application gets seen by us!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they operate in the customer service space. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer-Centric Approach
As a Customer Service Advisor, your ability to handle enquiries and resolve issues is crucial. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to customer satisfaction and your proactive approach.
✨Practice Your Communication Skills
Excellent communication is key in this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. Focus on being friendly and professional, as this reflects the kind of service they expect from their advisors.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team's success.
