At a Glance
- Tasks: Support diverse applications and streamline processes for our ERP system.
- Company: Join a dynamic team focused on innovative enterprise solutions.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with chances to develop your career in tech.
- Why this job: Make a real difference by improving support services and helping users thrive.
- Qualifications: Strong IT skills, knowledge of ERP systems, and experience with Microsoft Dynamics AX.
The predicted salary is between 30000 - 40000 £ per year.
Working as part of the Enterprise Applications team to provide diverse support across all business units. Working closely with team members to build up a library of common work instructions for recurring tickets, managing problem investigation, administering the change request process and taking ownership for overall support levels within the team.
You would also:
- Take ownership for the support services for our managed applications across the team.
- Help streamline and improve the support processes for the ERP system by working with key business stakeholders to implement efficient ways of working and create a catalogue of common tasks.
- Help troubleshoot issues and support business users with training and hands-on assistance.
- Understand and support teams across our smaller sites and our national distribution centre to implement a help desk that works efficiently at different scales.
- Administer the change request process to ensure all documentation is complete and milestones are adhered to.
- Build and maintain strong relationships with key business users and stakeholders.
- Respond, follow up, co-ordinate and solve issues using an enterprise helpdesk solution, meeting set SLA (Service Level Agreement) agreements.
- Manage, prioritise, and communicate workload, risks, and project requirements effectively to ensure you meet business deadlines.
- Work within the Enterprise Applications Team to collaborate on cross-functional activities and identify areas of improvement.
- Create and maintain documentation for various business processes and projects ensuring that we have records of all work we undertake.
- Create a suite of Master Data Management tasks that can be requested easily and implemented quickly across all areas of our systems.
- Organise own workload with minimal supervision, delivering to agreed schedules and reporting progress.
- Provide detailed analysis of system defects as and when required.
- Support our business migrations on site in the hyper-care periods to introduce new businesses to our support structures.
- Take responsibility for the setup of all key required requests, incidents, problems and change requests in our IT (Information Technology) Service Desk solution.
- Create and update high-quality key documentation; Process and User Guides, Project plans, Proposal documents.
- Data Management and maintenance – ensuring we have easy to use processes for updating and managing data for all end users.
- Monitoring & Reporting from our IT Service Management tools.
The skills and experience you need:
- Strong IT literacy with confidence using a range of systems.
- Good knowledge of ERP systems and the Microsoft Office Suite.
- Understanding of IT systems and infrastructure.
- Experience using Microsoft Dynamics AX in an operational environment.
- Strong Microsoft Dynamics AX knowledge (Preferred).
- Understanding of ITIL processes (e.g. incident, problem, and request management).
- Experience supporting change and release activities within a structured environment.
Application Support Analyst in Willenhall employer: ASSA ABLOY Global Solutions
As an Application Support Analyst, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. Our company fosters a culture of innovation and teamwork, offering comprehensive training and support to enhance your skills while providing meaningful contributions to our diverse business units. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking a rewarding career in IT support.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Willenhall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ASSA ABLOY Global Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ASSA ABLOY Global Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ASSA ABLOY Global Solutions!
✨Direct Apply to ASSA ABLOY Global Solutions
Let's not forget to apply directly through the ASSA ABLOY Global Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Willenhall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ASSA ABLOY Global Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ASSA ABLOY Global Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
