ASSA ABLOY Biosite in Solihull is seeking a Support Desk Supervisor to lead a team of around 10 professionals, ensuring high-quality support services. You will oversee ticket queues, SLAs, and escalations while staying hands-on with technical troubleshooting and customer issues.
The role requires strong leadership, exceptional communication, and the ability to drive continuous improvement across processes and team capability. Salesforce/ServiceNow experience is advantageous.
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Support Desk Lead: Team Coach & High-Impact Troubleshooting employer: ASSA ABLOY Global Solutions
As a leading global provider of access solutions, we offer an exceptional work environment for the Head of Equipment Installations role, where you will be part of a dynamic senior leadership team driving operational excellence across the UK. Our commitment to employee growth is evident through our focus on training, development opportunities, and a culture that values diverse perspectives, ensuring you can make a meaningful impact while advancing your career. Join us to lead a talented team in a high-profile position that influences both customer satisfaction and business success.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
