At a Glance
- Tasks: Support Service Planners, handle customer queries, and manage planning systems.
- Company: Dynamic company focused on service excellence and teamwork.
- Benefits: Career development opportunities, discounts, and a variety of learning resources.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Join a diverse team and make a real impact in service delivery.
- Qualifications: Experience in admin roles, strong organisational skills, and IT proficiency.
The predicted salary is between 25000 - 30000 € per year.
Reporting to the Service Operations Planning Manager, you will be responsible for supporting the Service Planners activities, dealing with customers and working extensively with the planning system. You would also:
- Respond to customer call‑outs by logging emergency requests in the planning system, answering incoming calls, handling customer queries promptly, and providing excellent customer service at all times.
- Coordinate planned works by ordering plants and materials from internal and third‑party suppliers, arranging collections, and working closely with the Service Planning team to ensure efficient and cost‑effective planning.
- Communicate with customers via telephone and email to provide arrival times, notify of delivery delays, confirm job completion, and chase purchase order numbers when required.
- Update internal systems to confirm job completion, trigger accurate invoices, and authorize supplier invoices for payment.
- Support administrative and planning activities to ensure smooth service delivery and accurate documentation throughout the job lifecycle.
The skills and experience you need:
- Experience in similar administrative roles.
- The ability to prioritise and organise your own workload.
- Able to work closely with peers and be a significant contributor to the success of the planning team.
- Ability to use various IT systems – including customers' own bespoke systems.
- Knowledge of CRM Systems and portals and invoicing systems will be a plus.
What we offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- Variety of benefits including courses, and discounts on various products… to name just a few!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
Service Planner Assistant in Sheffield employer: ASSA ABLOY Global Solutions
As a Service Planner Assistant, you will thrive in a dynamic work environment that prioritises employee growth and development. Our commitment to learning opportunities, coupled with a supportive and inclusive culture, ensures that you can enhance your skills while contributing to a team dedicated to delivering exceptional customer service. Located in a vibrant area, we offer a range of benefits and discounts, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Detail:
ASSA ABLOY Global Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner Assistant in Sheffield
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Service Planner Assistant, you'll be dealing with customers and colleagues all the time. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Service Planner Assistant in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles. We want to see how your skills align with the Service Planner Assistant position, so don’t hold back on showcasing relevant examples!
Show Off Your Customer Service Skills:Since you'll be dealing with customers a lot, it’s crucial to emphasise your customer service experience. Share specific instances where you’ve handled queries or resolved issues effectively – we love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Planner Assistant. Familiarise yourself with the planning system and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the job requires prioritising and organising workloads, be prepared to discuss how you've successfully managed similar tasks in the past. Use specific examples to illustrate your ability to juggle multiple responsibilities while maintaining excellent customer service.
✨Brush Up on IT Systems Knowledge
The role involves using various IT systems, including CRM and invoicing systems. If you have experience with these, be ready to talk about it. If not, do a bit of research on common systems used in service planning to demonstrate your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the planning process, or the company culture. This shows that you're engaged and serious about finding a good fit for both you and the company.
