At a Glance
- Tasks: Support Service Planners, handle customer queries, and coordinate planned works.
- Company: Join a diverse team focused on excellent service delivery.
- Benefits: Learning opportunities, discounts, and a supportive work environment.
- Other info: Great career growth potential in a collaborative atmosphere.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in admin roles and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Reporting to the Service Operations Planning Manager, you will be responsible for supporting the Service Planners activities, dealing with customers and working extensively with the planning system. You would also:
- Respond to customer call‑outs by logging emergency requests in the planning system, answering incoming calls, handling customer queries promptly, and providing excellent customer service at all times.
- Coordinate planned works by ordering plants and materials from internal and third‑party suppliers, arranging collections, and working closely with the Service Planning team to ensure efficient and cost‑effective planning.
- Communicate with customers via telephone and email to provide arrival times, notify of delivery delays, confirm job completion, and chase purchase order numbers when required.
- Update internal systems to confirm job completion, trigger accurate invoices, and authorize supplier invoices for payment.
- Support administrative and planning activities to ensure smooth service delivery and accurate documentation throughout the job lifecycle.
The skills and experience you need:
- Experience in similar administrative roles.
- The ability to prioritise and organise your own workload.
- Able to work closely with peers and be a significant contributor to the success of the planning team.
- Ability to use various IT systems – including customers' own bespoke systems.
- Knowledge of CRM Systems and portals and invoicing systems will be a plus.
What we offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- Variety of benefits including courses, and discounts on various products… to name just a few!
- We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
Service Planner Assistant employer: ASSA ABLOY Global Solutions
As a Service Planner Assistant, you will thrive in a dynamic work environment that prioritises employee growth and development. Our commitment to learning opportunities, coupled with a supportive and inclusive culture, ensures that you can enhance your skills while contributing to a team dedicated to delivering exceptional customer service. Located in a vibrant area, we offer a range of benefits and discounts, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner Assistant
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Service Planner Assistant, you'll be dealing with customers and colleagues all the time. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Planner Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Service Planner Assistant role. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your administrative prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight any previous experience in customer service. We love candidates who can demonstrate their ability to handle queries and provide excellent service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Planner Assistant. Familiarise yourself with the planning system and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the job requires prioritising and organising workloads, be ready to discuss your past experiences where you've successfully managed multiple tasks. Prepare examples that highlight your ability to coordinate effectively and keep everything running smoothly.
✨Brush Up on IT Systems
Get comfortable with various IT systems, especially CRM and invoicing systems. If you have experience with specific tools mentioned in the job description, be sure to mention them. This shows you’re prepared and can hit the ground running.
✨Demonstrate Excellent Customer Service
Prepare to discuss how you handle customer queries and emergencies. Think of examples where you provided exceptional service or resolved issues quickly. This will illustrate your commitment to customer satisfaction, which is key for this role.
