At a Glance
- Tasks: Lead and inspire a team of Service Engineers to achieve growth and deliver top-notch customer service.
- Company: Join ASSA ABLOY, a leader in entrance automation with a supportive culture.
- Benefits: Enjoy competitive salary, incentives, and opportunities for learning and career development.
- Other info: Regular travel required; strong focus on health and safety.
- Why this job: Make a real impact by guiding a dynamic team and enhancing customer experiences.
- Qualifications: Proven leadership skills, technical awareness, and experience managing dispersed teams.
The predicted salary is between 50000 - 60000 £ per year.
Can you bring your sales experience to our team at ASSA ABLOY? Join our team in the UK, covering the South, and enjoy a collaborative culture that empowers you to build a career you can be proud of. Please note that this role is based in the South but requires regular visits to the Sheffield/Stoke on Trent offices.
What you would do as our Regional Service Operations Manager:
- Reporting to and working very closely with the Head of Service Operations to oversee, guide and drive both the Service Engineer community and our internal Service colleagues to achieve our targeted growth objectives whilst offering best in class technical and customer service.
- Oversee, guide and drive the Service Engineer community to achieve growth objectives while ensuring best-in-class technical and customer service.
- Manage the Service community by providing clear direction and support, ensuring engineers are fully equipped, trained and competent in all aspects of their roles.
- Collaborate closely with the QHSE Manager to consistently deliver a strong H&S message and act as point of escalation for the call center, including resolving out-of-hours call-out issues when needed.
- Manage performance of Service Engineer resources, taking corrective action where necessary, and jointly agreeing with the Head of Service on delivering the required monthly service invoicing forecast.
- Ensure quality costs related to service are reduced in line with group-defined objectives.
The skills and experience you need:
- We are looking for someone who is a hands-on and inclusive leader who continually guides their team, with a proven track record of leading externally based resources to achieve targeted objectives.
- Is technically aware and experienced in managing large, geographically dispersed teams to deliver required results, while developing and maintaining strong, mutually beneficial relationships with customers and colleagues.
- Has a strong understanding of health and safety within an industrial environment; IOSH/NEBOSH preferred but not required.
- Is able to prepare, update and interpret reports in various formats, including Excel, pivot tables and PowerPoint.
- Possesses thorough knowledge of our business model, preferably with knowledge of the entrance automation industry, and works closely with peers, contributing significantly to the overall leadership of the business.
What we offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive scheme.
Regional Service Manager - South in Reading employer: ASSA ABLOY Global Solutions
At ASSA ABLOY, we pride ourselves on being an excellent employer that fosters a collaborative culture and prioritises employee growth. As a Regional Service Manager in the South, you will benefit from comprehensive learning and career development opportunities, a competitive salary, and the chance to work closely with a dedicated team committed to delivering exceptional service. Our inclusive environment empowers you to lead effectively while enjoying the unique advantage of working across diverse locations in the UK.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager - South in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with ASSA ABLOY’s values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your sales experience and leadership skills make you the perfect fit for the role. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Regional Service Manager - South in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales experience and any leadership roles you've had, especially those involving geographically dispersed teams.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Regional Service Manager role. Share specific examples of how you've driven growth and provided excellent customer service in previous positions.
Showcase Your Technical Skills:Since the role requires technical awareness, be sure to mention any relevant experience you have with health and safety standards or managing service operations. This will help us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Know Your Stuff
Make sure you understand the role of a Regional Service Manager inside out. Familiarise yourself with ASSA ABLOY's services, especially in the entrance automation industry. Brush up on your technical knowledge and be ready to discuss how you can lead a geographically dispersed team effectively.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you've guided teams to achieve objectives or resolved conflicts. This is your chance to demonstrate how you can inspire and support your team while driving performance.
✨Health and Safety Matters
Since health and safety is crucial in this role, be prepared to discuss your understanding of H&S practices. Even if you don’t have IOSH/NEBOSH certifications, show that you’re aware of the importance of safety in an industrial environment and how you would promote it within your team.
✨Data Savvy
You’ll need to prepare, update, and interpret reports, so brush up on your Excel skills, especially pivot tables. Be ready to talk about how you’ve used data to drive decisions in the past. This will show that you can manage performance effectively and contribute to achieving growth objectives.
