At a Glance
- Tasks: Provide technical support and resolve customer issues via phone and email.
- Company: Join ASSA ABLOY Traka's innovative UK team in Olney.
- Benefits: Competitive salary, career development, and unique perks like birthday leave.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers with tech challenges.
- Qualifications: Knowledge of SQL, Windows systems, and IT networking required.
The predicted salary is between 31500 - 38500 £ per year.
- Applications Support Technician - Level 1
- Not applicable
- Travel Required: 0%-10%
Do you have the ability to assist our customers with any kind of technical issues, along with strong relationship-building and technical skills?
Join ASSA ABLOY Traka’s UK Team, based in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Application Support Technician
As an Application Support Technicianat Traka, you will handle technical support cases and enquiries via phone and email, including progression to engineer call out or escalation to 3rd level EMEIA support for further investigation and resolution.
You will be part of an on-call rotation system to cover a small number of customers who have 7x7 support.
You would also
- Provide prompt 1st and 2nd line assistance via phone and email to UK customers, ensuring high-quality ticket management and documentation.
- Investigate technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.
- Cooperate with EMEIA 3rd level support and raising Field Service Work Orders when on-site engineering is required.
- Communicate knowledge and solutions within the team to improve service quality and problem resolution.
- Perform general administrative tasks within the customer services department to support smooth operations.
- The skills and experience you need
We are looking for someone who
- Has knowledge of SQL databases, Windows system, and IT networking.
- Has previous experience in similar roles, handling queries from end users.
- Can demonstrate flexibility, adaptability, and a strong team spirit while maintaining accuracy and attention to detail in all tasks.
- Delivers excellent customer service through clear written and verbal communication, even in high-pressure situations.
- Effectively prioritizes workloads and manage tasks with a proactive and organized approach.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive scheme.
- Ex-gratia day for Christmas Eve. And for your birthday.
- Access to an online benefits portal.
- ASSA ABLOY Family Brand discount (Yale).
- 2 x Annual salary life cover.
- Company Pension scheme standard 5%.
- Access to Employee Care scheme.
- We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Giulia Virde at giulia. virde@assaabloy. com.
Let’s create a safer and more open world - together!
- To find out more about us, visit www. assaabloy. com
- We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
#J-18808-Ljbffr
Applications Support Technician - Level 1 in Olney employer: ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions in Cardiff offers an exceptional work environment where innovation thrives and employees are empowered to lead transformative projects in biometrics. With a strong focus on professional development, a collaborative culture, and the opportunity to work on cutting-edge technology, this role provides meaningful challenges that foster growth and creativity. Join us to be part of a pioneering organization that values your contributions and supports your career journey.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Technician - Level 1 in Olney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASSA ABLOY Global Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASSA ABLOY Global Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Applications Support Technician - Level 1 in Olney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASSA ABLOY Global Solutions:Your cover letter is your chance to shine! Tell us why you want to work at ASSA ABLOY Global Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASSA ABLOY Global Solutions!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
