Can you bring your customer facing experience skills to our team? Join our team in England, UK and enjoy a cooperative culture that empowers you to build a career you can be proud of.
What you would do as our Account Manager – Custodial
As a Traka Account Manager, specializing in the custodial sector, you will manage custodial accounts through regular site visits and close customer engagement. You will build strong relationships, act as a point of contact, and identify opportunities that deliver value for both the customer and Traka. Account Managers act as client ambassadors and work with internal departments to ensure that client needs are understood and satisfied.
You will report to your line manager responsible for the sector as a whole, and provide continued support to them as required.
- Undertake regular customer visits to build and maintain strong, long-term relationships, providing support, guidance and training where necessary and act as a point of contact for custodial accounts, ensuring clear communication and efficient resolution of customer requirements, in accordance with line manager direction and support.
- Conduct regular health check reviews to demonstrate value, ensure solution continues to meet customer need, and identify potential growth and deliver technical guidance working with key stakeholders to ensure customer expectations are achieved in line with solution.
- Assist the project management team in the delivery of custodial projects, providing on-site knowledge and leveraging customer contacts to ensure smooth deployment.
- Work collaboratively with internal teams to ensure consistent, high quality service delivery for all customers.
- Represent Traka as a brand ambassador, promoting the company’s values and maintaining a professional reputation in all customer interactions and maintain accurate and up-to-date records within the CRM system to assist efficient account management and reporting.
The skills and experience you need
- Strong relationship-building skills with the ability to engage confidently at all levels and experience of working within SLAs and KPIs.
- Good level of technical competence with 3rd party software platforms and the ability to provide exceptional customer service, demonstrating the ability to exceed customer expectations and a passion for excellence.
- Strong commercial awareness with the ability to recognize new business opportunities and experience of working within the custodial sector, or a clear understanding of its operational environment.
- Proficiency in Microsoft Office and CRM systems, with a working knowledge of databases and the ability to use IT tools confidently in a customer environment.
- Flexibility to travel extensively across the UK, including regular overnight stays and overseas where required.
What we offer
- A competitive salary.
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
- Car allowance.
Account Manager - Custodial in Olney employer: ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions in Cardiff offers an exceptional work environment where innovation thrives and employees are empowered to lead transformative projects in biometrics. With a strong focus on professional development, a collaborative culture, and the opportunity to work on cutting-edge technology, this role provides meaningful challenges that foster growth and creativity. Join us to be part of a pioneering organization that values your contributions and supports your career journey.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
