At a Glance
- Tasks: Manage custodial accounts, build relationships, and ensure customer satisfaction through regular site visits.
- Company: Join a dynamic team at Traka, known for its cooperative culture and career growth.
- Benefits: Competitive salary, car allowance, and opportunities for learning and development.
- Other info: Enjoy a supportive environment that encourages personal development and teamwork.
- Why this job: Be a brand ambassador and make a real impact in the custodial sector.
- Qualifications: Strong relationship-building skills and experience in customer service, ideally within the custodial sector.
The predicted salary is between 38250 - 46750 £ per year.
Can you bring your customer facing experience skills to our team? Join our team in England, UK and enjoy a cooperative culture that empowers you to build a career you can be proud of.
As a Traka Account Manager, specializing in the custodial sector, you will manage custodial accounts through regular site visits and close customer engagement. You will build strong relationships, act as a point of contact, and identify opportunities that deliver value for both the customer and Traka. Account Managers act as client ambassadors and work with internal departments to ensure that client needs are understood and satisfied. You will report to your line manager responsible for the sector as a whole, and provide continued support to them as required.
Key responsibilities include:
- Undertake regular customer visits to build and maintain strong, long-term relationships, providing support, guidance and training where necessary.
- Act as a point of contact for custodial accounts, ensuring clear communication and efficient resolution of customer requirements.
- Conduct regular health check reviews to demonstrate value, ensure solution continues to meet customer need, and identify potential growth.
- Deliver technical guidance working with key stakeholders to ensure customer expectations are achieved in line with solution.
- Assist the project management team in the delivery of custodial projects, providing on-site knowledge and leveraging customer contacts to ensure smooth deployment.
- Work collaboratively with internal teams to ensure consistent, high quality service delivery for all customers.
- Represent Traka as a brand ambassador, promoting the company’s values and maintaining a professional reputation in all customer interactions.
- Maintain accurate and up-to-date records within the CRM system to assist efficient account management and reporting.
The skills and experience you need:
- Strong relationship-building skills with the ability to engage confidently at all levels.
- Experience of working within SLAs and KPIs.
- Good level of technical competence with 3rd party software platforms.
- Ability to provide exceptional customer service, demonstrating the ability to exceed customer expectations and a passion for excellence.
- Strong commercial awareness with the ability to recognize new business opportunities.
- Experience of working within the custodial sector, or a clear understanding of its operational environment.
- Proficiency in Microsoft Office and CRM systems, with a working knowledge of databases.
- Flexibility to travel extensively across the UK, including regular overnight stays and overseas where required.
What we offer:
- A competitive salary.
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
- Car allowance.
Account Manager - Custodial in Milton Keynes employer: ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions in Cardiff offers an exceptional work environment where innovation thrives and employees are empowered to lead transformative projects in biometrics. With a strong focus on professional development, a collaborative culture, and the opportunity to work on cutting-edge technology, this role provides meaningful challenges that foster growth and creativity. Join us to be part of a pioneering organization that values your contributions and supports your career journey.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Custodial in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASSA ABLOY Global Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASSA ABLOY Global Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Custodial in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASSA ABLOY Global Solutions:Your cover letter is your chance to shine! Tell us why you want to work at ASSA ABLOY Global Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASSA ABLOY Global Solutions!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
