Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive growth and performance for key accounts through strategic management and collaboration.
- Company: Join a leading architectural hardware brand with a passion for innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional growth and cross-functional collaboration.
- Why this job: Make a real impact by managing major accounts and driving commercial success.
- Qualifications: Experience in retail or B2B environments with strong analytical and negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
Reports to: Business Development Manager
Location: Carlisle
About Carlisle Brass
We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986. Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers. Part of the ASSA ABLOY group, the global leader in access solutions.
Purpose of the role
To drive category growth and commercial performance across key merchant and retail accounts through strategic account management, data driven decision making, and effective cross functional collaboration. This role is responsible for delivering best in class product content, optimising digital merchandising, and ensuring that customer ranges, pricing, and product information are fully aligned with commercial objectives. The Commercial Account Manager will act as the primary commercial lead for major accounts, strengthening relationships, identifying growth opportunities, and ensuring that product and category strategies meet customer and market needs.
Key responsibilities
- Drive the development and execution of category strategies for key accounts, including own brand ranges, ensuring relevance, competitiveness, and commercial success.
- Collaborate with Product Development to optimise product assortments, ensuring ranges meet customer requirements and market opportunities.
- Work closely with Technical Managers to ensure all products supplied to customers comply with relevant standards and specifications.
- Analyse customer, product, and category performance to identify trends, growth opportunities, and risks, presenting insights and recommendations to the business.
- Own the commercial relationship for major customers including Toolstation, Wickes, Amazon, Howdens, Ironmongery Direct, and Wayfair from onboarding through to ongoing strategic management.
- Drive sales and profitability across assigned accounts, ensuring targets, margins, and service expectations are consistently achieved.
- Support with the management of Kingfisher accounts, contributing to category planning, commercial proposals, and joint business plans.
- Act as the lead commercial contact for key customers, building strong working relationships through regular communication, meetings, and on-site visits.
- Work with Marketing to deliver best in class digital merchandising, ensuring customers receive high quality product information, imagery, and optimised content.
- Ensure product data and technical documentation are accurate, up to date, and aligned across customer platforms.
- Support continuous improvement of digital listings to maximise conversion, visibility, and category compliance.
Cross Functional Collaboration & Operational Support
- Work with wider team to ensure smooth day to day management of customer accounts, providing cover and support where required.
- Collaborate with the wider Merchant Channel teams to support commercial initiatives, sales activities, and customer projects as needed.
- Contribute to process improvements that enhance customer experience, operational efficiency, and commercial outcomes.
- Foster strong, trust-based relationships with key stakeholders across assigned customer accounts.
- Maintain a regular cadence of meetings, reviews, and site visits, ensuring proactive communication and alignment on commercial priorities.
- Represent the business professionally at customer engagements, range reviews, and business planning sessions.
Skills, competencies, qualifications and personal experience
- Proven commercial experience within a retail, merchant, or B2B environment.
- Strong commercial acumen with the ability to analyse data, identify opportunities, and translate insight into actionable account and category plans.
- Experience managing large or complex customer accounts and building effective, senior stakeholder relationships.
- Confident negotiator with sound problem solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Customer focused, self-motivated, and able to work independently while collaborating effectively across functions.
- Strong communication and presentation skills, with the ability to influence internally and externally.
- High level of proficiency in MS Office, particularly Excel; experience with Phocas is desirable.
- Dip GAI qualification or relevant product/industry accreditation is desirable.
Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.
Commercial Account Manager in Carlisle employer: ASSA ABLOY Global Solutions
Contact Detail:
ASSA ABLOY Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Manager in Carlisle
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Carlisle Brass. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Carlisle Brass, their products, and their market position. Be ready to discuss how your experience aligns with their goals, especially around category growth and account management.
✨Tip Number 3
Showcase your analytical skills! Be prepared to talk about how you've used data to drive decisions in past roles. Highlight specific examples where your insights led to successful outcomes, as this is key for the Commercial Account Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Carlisle Brass. Don’t miss out!
We think you need these skills to ace Commercial Account Manager in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Account Manager. Highlight your experience in managing accounts, analysing data, and driving commercial success. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just duties. Use numbers and examples to illustrate how you've driven growth or improved processes in previous positions. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Know Your Numbers
As a Commercial Account Manager, you'll need to demonstrate your ability to analyse data and identify growth opportunities. Brush up on key metrics related to sales performance, market trends, and customer behaviour. Be ready to discuss how you've used data in past roles to drive commercial success.
✨Showcase Your Relationship Skills
This role involves building strong relationships with major accounts. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and any strategies you've used to foster trust and collaboration with stakeholders.
✨Understand the Product Landscape
Familiarise yourself with Carlisle Brass's product offerings and the competitive landscape. Be prepared to discuss how you would optimise product assortments and digital merchandising. Showing that you understand the products and their relevance to customers will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of specific situations where you've had to manage multiple priorities or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.