At a Glance
- Tasks: Support customer enquiries and manage sales administration in a dynamic team.
- Company: Join Sunray Engineering, a leader in security solutions with a focus on growth.
- Benefits: Enjoy 25 days leave, a pension scheme, and excellent career development opportunities.
- Other info: Diverse and inclusive workplace with global career opportunities.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you an organised, customer-focused professional looking to develop your career within a successful and growing business? Sunray Engineering Limited is a market-leading manufacturer and installer of Steel and Timber Security Doors, Fire Doors, Louvre Panels, Access Hatches, and specialist Blast and Ballistic Protection solutions. Our products are specified across a wide range of sectors throughout the UK and internationally.
We are looking for a Customer Service Coordinator to join our Internal Sales Team and play a key role in supporting customer enquiries, quotations and sales administration activities.
Key Responsibilities- Follow up quotations and provide regular updates on potential order conversions.
- Monitor contract and enquiry progress, maintaining accurate records throughout the sales process.
- Manage and support the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
- Act as a first point of contact for customers, recording enquiry and client information accurately.
- Liaise with customers to clarify requirements and gather information needed to support quotation preparation.
- Support forecasting and quotation conversion reporting.
- Ensure customer enquiries receive a response within agreed timescales.
- Maintain accurate records of project activity and customer communications.
- Update customer and enquiry information within company systems.
To be successful in this role, you will have:
- Previous experience in a customer service, sales support, or administrative position.
- Strong communication and relationship-building skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- A high level of accuracy and attention to detail.
- Good analytical and problem-solving abilities.
- Confidence using IT systems and maintaining accurate records.
- Experience supporting quotation, estimating or sales processes would be advantageous but is not essential.
At Sunray Engineering, we value our people and are committed to supporting their development and wellbeing. In return, we offer:
- Excellent learning and career development opportunities.
- Company pension scheme with 7% employer contribution, increasing to 12%.
- 25 days annual leave plus Holiday Flex Scheme.
- Long Service Awards.
- Cycle to Work Scheme.
- Childcare Voucher Scheme.
- Employee Assistance Programme.
We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Customer Service Coordinator in Ashford employer: ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions in Cardiff offers an exceptional work environment where innovation thrives and employees are empowered to lead transformative projects in biometrics. With a strong focus on professional development, a collaborative culture, and the opportunity to work on cutting-edge technology, this role provides meaningful challenges that foster growth and creativity. Join us to be part of a pioneering organization that values your contributions and supports your career journey.
Contact Details:
ASSA ABLOY Global Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASSA ABLOY Global Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASSA ABLOY Global Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASSA ABLOY Global Solutions:Your cover letter is your chance to shine! Tell us why you want to work at ASSA ABLOY Global Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASSA ABLOY Global Solutions!
How to prepare for a job interview at ASSA ABLOY Global Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
