At a Glance
- Tasks: Lead luxury retail operations and drive exceptional customer experiences in London stores.
- Company: Asprey London Limited, a prestigious luxury brand with a rich heritage.
- Benefits: Competitive salary, opportunity to work with UHNW clients, and career development.
- Other info: Join a dynamic team committed to excellence and brand stewardship.
- Why this job: Be a key player in shaping the luxury retail landscape and inspiring high-performing teams.
- Qualifications: 10+ years in luxury retail management with strong leadership and client relationship skills.
The predicted salary is between 80000 - 100000 € per year.
Asprey London Limited are seeking an exceptional Retail Director to lead overall performance of our London retail stores (Bruton Street and Peninsula Hotel), ensuring the highest standards of customer service, brand representation and operational excellence. The role involves managing retail operations, leading store teams, and driving consistent, profitable growth through a shift to reliable daily trading. The Retail Director will personally cultivate a 20-50 client VIP book while building a high-performing, engaged retail team aligned to Asprey's luxury heritage and commercial ambitions.
Key Responsibilities:
- Leading a multi-year commercial strategy for both London locations, driving a shift from deal-dependent trades to consistent daily trading, profitability, and world-class customer experience.
- Delivering ambitious revenue targets, optimising margins, and cultivating relationships with top UHNW and VICs through exceptional clienteling and high-value private selling.
- Championing the luxury customer journey, ensuring flawless service standards, seamless omnichannel experiences, and impeccable brand presentation across all touchpoints.
- Inspiring and developing high-performing teams, nurturing talent, promoting craftsmanship knowledge, and fostering a culture rooted in excellence, emotional intelligence, and brand heritage.
- Collaborating with senior colleagues to oversee operational excellence, including stock, visual merchandising, compliance, security, and store standards befitting a heritage luxury brand.
- Owning full P&L accountability, driving accurate forecasting, budgeting, and financial performance across both London stores.
- Acting as a senior brand ambassador, building influential partnerships, representing the brand at key luxury and cultural events, and strengthening relationships with VIPs and UHNW networks.
Required Skills:
- Persuading and influencing
- Commercial thinking and strategic acumen at flagship level
- Leadership and coaching
- Customer focus and UHNW client relationship management
- Communication (clear, direct, honest)
- Drive for excellence and brand stewardship
- Financial literacy (P&L ownership)
- Change leadership & transformation capability
- Discretion, diplomacy, and gravitas
- Luxury service excellence and emotional intelligence
Required Experience & Qualifications:
- Experienced luxury retailer with significant senior management experience, ideally with flagship exposure
- Minimum 10+ years of luxury retail management experience
- Proven experience managing high-value product categories and UHNW clientele
- Gem-A qualification or equivalent strongly preferred
- International luxury exposure advantageous
- Proven track record in sales generation and managing achievement of sales results
- Demonstrated ability to develop new opportunities and maintain long-term client
- Ability to lead and motivate teams in a collaborative manner
Performance and Planning Director in London employer: Asprey
Asprey London Limited is an exceptional employer, offering a dynamic work environment that champions luxury retail excellence in the heart of London. With a strong focus on employee development and a culture rooted in craftsmanship and emotional intelligence, team members are empowered to thrive while cultivating relationships with UHNW clients. The company provides unique opportunities for growth and engagement, making it an attractive place for those seeking meaningful and rewarding careers in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Planning Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail space. Attend events, join relevant groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or industry leaders, make sure to highlight your experience in managing high-value product categories and UHNW clientele. Share specific examples of how you've driven sales and built relationships.
✨Tip Number 3
Prepare for interviews by researching the brand's heritage and values. Asprey London is all about luxury and excellence, so be ready to discuss how your leadership style aligns with their mission. Bring your A-game and show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your CV lands directly in the right hands. Let’s make this happen together!
We think you need these skills to ace Performance and Planning Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Performance and Planning Director role. Highlight your luxury retail experience and any achievements that showcase your ability to drive profitability and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury retail and how your leadership style can inspire high-performing teams. Be sure to mention specific examples of how you've successfully managed client relationships and driven sales.
Showcase Your Strategic Thinking:In your application, demonstrate your commercial acumen by discussing past strategies you've implemented that led to consistent growth. We want to see how you think about the bigger picture and how you can apply that to our London stores.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Asprey
✨Know Your Luxury Retail Inside Out
Before the interview, dive deep into Asprey's brand heritage and luxury retail standards. Familiarise yourself with their product categories and client demographics, especially UHNW clients. This knowledge will help you demonstrate your understanding of the brand and its values.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed high-performing teams in the past. Use specific examples that highlight your ability to inspire and develop talent, as well as your experience in driving operational excellence.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with P&L accountability and financial performance. Bring examples of how you've optimised margins and achieved ambitious revenue targets in previous roles. This will show your strategic thinking and commercial awareness.
✨Client Relationship Management is Key
Highlight your experience in cultivating relationships with VIPs and UHNW clients. Share stories that illustrate your exceptional clienteling skills and how you've created memorable customer experiences. This will resonate well with Asprey's focus on luxury service excellence.
