IT Support Assistant (London Area)

The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.

Key Responsibilities

• Provide front-line support by responding to user requests and proactively identifying support needs
• Assist the Global IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices
• Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
• Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate in resulting team discussions
• Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
• Provide general administrative support to the Global IT Lead as required
• Where necessary and agreed, work outside standard hours to support global users and projects

Skills & Experience

Good communication skills

Excellent organisation and capacity to manage and prioritise support requests

Analytical skills and ability to troubleshoot

A mature and proactive approach to work

Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:

• Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment
• IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
• SAP B1 experience, systems side
• CRM experience, systems side
• IP (VoIP/SIP) telephony services
• Server hardware, PC, Laptop and Mac exposure
• Webservers on Linux and Windows IIS
• Understanding of *NIX eg Linux RedHat/Debian and AppleMac