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- Tasks: Provide front-line IT support and assist with equipment setup and troubleshooting.
- Company: Join The Asprey Group, a global leader in luxury goods and services.
- Benefits: Enjoy flexible working hours and opportunities for remote work.
- Why this job: Gain hands-on experience in IT while contributing to a dynamic global team.
- Qualifications: Strong communication skills and a proactive approach; tech experience is a plus.
- Other info: Opportunity to work outside standard hours to support global users.
The predicted salary is between 28800 - 48000 £ per year.
The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.
Key Responsibilities
- Provide front-line support by responding to user requests and proactively identifying support needs.
- Assist the Global IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices.
- Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate.
- Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate in resulting team discussions.
- Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc).
- Provide general administrative support to the Global IT Lead as required.
- Where necessary and agreed, work outside standard hours to support global users and projects.
Skills & Experience
- Good communication skills.
- Excellent organisation and capacity to manage and prioritise support requests.
- Analytical skills and ability to troubleshoot.
- A mature and proactive approach to work.
- Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:
- Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment.
- IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard.
- SAP B1 experience, systems side.
- CRM experience, systems side.
- IP (VoIP/SIP) telephony services.
- Server hardware, PC, Laptop and Mac exposure.
- Webservers on Linux and Windows IIS.
- Understanding of *NIX eg Linux RedHat/Debian and AppleMac.
Contact Detail:
Asprey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant (City of London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Active Directory and IP Networking. Having hands-on experience or even just a solid understanding of these systems will help you stand out during discussions.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This will not only boost your confidence but also give you practical examples to discuss during interviews.
✨Tip Number 3
Prepare to demonstrate your communication skills by thinking of scenarios where you've successfully helped users resolve IT issues. Being able to articulate your approach to user support can make a big difference.
✨Tip Number 4
Network with current or former employees of Asprey Group on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
We think you need these skills to ace IT Support Assistant (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Assistant role. Emphasise your technical support experience, communication skills, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences where you've provided IT support or resolved technical issues, and explain how you can contribute to Asprey’s global business.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, troubleshooting abilities, and any experience with Windows Active Directory, IP networking, or remote support. Use examples to demonstrate your maturity and proactive approach to work.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Support Assistant.
How to prepare for a job interview at Asprey
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Windows Active Directory and IP Networking. Be prepared to discuss any relevant projects or troubleshooting scenarios you've handled in the past.
✨Demonstrate Your Communication Skills
Since this role involves front-line support, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Consider sharing examples of how you've successfully communicated with users in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your approach and be ready to explain your reasoning step-by-step.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company's IT strategy. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
