Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide front-of-house support and manage patient queries with empathy and professionalism.
- Company: Join a welcoming and inclusive GP practice dedicated to excellent patient care.
- Benefits: Flexible working opportunities, training, and a supportive team environment.
- Why this job: Be a vital part of a healthcare team making a real difference in patients' lives.
- Qualifications: Good general education and experience in an administrative role preferred.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
The predicted salary is between 30000 - 42000 £ per year.
Multi-skilled and confident working in a fast-paced environment. Resilient, flexible, and able to adapt to changing demands. Experienced in SystmOne and other associated medical software (preferred). A true team player with a can-do attitude and strong attention to detail. Highly motivated and enthusiastic individuals.
Main duties of the job:
- Front desk reception duties including greeting patients and answering calls.
- Booking appointments and managing patient queries.
- Handling administrative tasks and supporting clinical and other staff.
- Maintaining confidentiality and professionalism at all times.
About us:
We offer a welcoming and inclusive team environment, flexible and rewarding opportunities, training and development.
If you are committed to delivering excellent patient care and want to be part of a dedicated and friendly GP practice, we'd love to hear from you.
Job responsibilities:
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Aspley Medical Centre. The Primary Care Navigator is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Main Duties and Responsibilities:
- Greet patients and visitors politely and professionally.
- Answer telephone calls, manage queries and transfer calls as necessary.
- Book, amend and cancel appointments via SystmOne.
- Deal with requests for urgent appointments and signpost appropriately.
- Handle face-to-face, telephone and online queries in a calm and efficient manner.
- Ensure all messages and communications are accurately recorded and passed on to the appropriate staff.
Administration Duties:
- Manage incoming and outgoing correspondence, including scanning and filing.
- Assist with prescription requests, referrals, and online communications.
- Process tasks and messages via AccuRx, Communication Annex and Emails.
- Update patient records accurately in line with GDPR and confidentiality policies.
- Maintain the reception and waiting room area in a tidy and welcoming condition.
Systems and Software:
- Confidently use SystmOne, AccuRx and Emails.
- Carry out regular checks on appointment books, clinics, and tasks.
- Support clinical and management staff in the smooth operation of daily workflow.
Teamwork and Flexibility:
- Be willing to work flexibly to cover sickness or annual leave when required.
- Attend regular team meetings and training sessions.
- Maintain good working relationships with colleagues and clinical staff.
- Respect the roles of others and work collaboratively.
Person Specification:
Experience: Previous experience working in an administrative role. Have excellent communication skills. Able to work in a busy environment. Experience in working in a GP practice or other healthcare environment.
Qualifications: Good general education. Read, write and speak alternative languages.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Primary Care Navigator in Nottingham employer: Aspley Medical Centre
Contact Detail:
Aspley Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care Navigator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. Focus on showcasing your adaptability and teamwork skills, as these are key for a Primary Care Navigator role.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email or call to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for and any follow-ups you need to do. This will help you manage your time effectively and ensure you don’t miss any opportunities.
We think you need these skills to ace Primary Care Navigator in Nottingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your experience with SystmOne and any other relevant software. We love seeing how your skills match what we’re looking for, so be specific about your past roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free of typos and easy to read. A well-structured application shows us you can handle the fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aspley Medical Centre
✨Know Your Stuff
Familiarise yourself with SystmOne and any other medical software mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Your People Skills
As a Primary Care Navigator, you'll be interacting with patients and staff all day. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will highlight your ability to stay calm and professional under pressure.
✨Be Ready for Flexibility
The role requires adaptability, so think of times when you've had to adjust quickly to changing demands. Share these experiences during the interview to demonstrate your resilience and flexibility.
✨Team Player Vibes
Emphasise your teamwork skills by discussing how you've collaborated with others in previous roles. Mention specific instances where you supported colleagues or contributed to a positive team environment, as this is key for the practice's culture.
