The primary purpose of this role is to ensure that systems, structures and processes that are in place are delivering the smooth and efficient day to day running of the site. Directly responsible for supporting the Deputy Operations Manager and their colleagues, to ensure we deliver excellent services and care for our patients., The Operational Site Lead plays a key role in ensuring the smooth and efficient day-to-day running of the site, supporting the Deputy Operations Manager to deliver high-quality patient services. The post holder is responsible for leading and supporting the Patient Services Advisor team, providing hands-on assistance where needed, and managing resources in real time to meet patient demand.
This role involves overseeing daily operational activities, including reception cover, administrative processes, IT issue resolution, and estates and facilities management, ensuring a safe and well-maintained environment for both patients and staff. The Operational Site Lead promotes excellent communication across the site and wider organisation, supports the implementation of new processes, and contributes actively to team and site meetings.
A strong focus is placed on customer service, staff support, and maintaining a positive working environment. The role also requires handling complaints professionally, anticipating operational challenges such as staffing or capacity issues, and ensuring stock levels and site presentation are maintained.
Additionally, the post holder supports staff training and induction, contributes to service improvement initiatives, and helps monitor performance against key frameworks such as QOF. Overall, the role is essential in driving efficiency, supporting colleagues, and ensuring the delivery of high standards of care.
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