At a Glance
- Tasks: Support daily operations and enhance patient services in a dynamic healthcare environment.
- Company: Aspiro Healthcare Derby, a forward-thinking training practice with a diverse team.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Flexible hours and travel between sites required; join a supportive team focused on improvement.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: A-level education and management experience preferred; HR training is a plus.
The predicted salary is between 34000 - 42500 € per year.
We’re looking for a proactive and confident Deputy Operations Manager to support the day‑to‑day running of our practices and help deliver high‑quality patient services.
About you
- Experienced in operations, team leadership or practice management.
- Strong communicator, confident managing challenging situations.
- Organised, resilient and able to make sound decisions under pressure.
- Comfortable working across multiple priorities and teams.
- Ideally experienced in primary care / NHS (desirable).
Main duties of the job
- Support the operational delivery across practices, ensuring services run efficiently and safely.
- Line manager and support both clinical and non‑clinical teams.
- Lead on day‑to‑day workforce matters including performance, attendance and wellbeing.
- Help improve patient access, flow and experience.
- Use data and systems (e.g. SystmOne) to drive service improvements.
- Support governance, compliance and CQC readiness.
About us
Aspiro Healthcare Derby is a dynamic forward‑thinking training practice with a proud history of developing our clinical and non‑clinical teams, with a diverse multi‑disciplinary team in a very busy and challenging environment, serving a population of 40,000 patients across 4 sites. You will be working with our Operations Manager to assist the day‑to‑day running of the practices. The role requires flexibility Monday to Saturday and the ability to travel between our sites.
Opportunity to shape and develop within a growing organisation. Work closely with senior leadership and influence service delivery. Be part of a supportive team focused on improving patient care.
Job responsibilities
- General/Operational Leadership
- Support the day‑to‑day operational running of practices, ensuring services are delivered efficiently and safely.
- Line manage both clinical and non‑clinical staff across practices.
- Provide visible leadership across teams, supporting decision‑making and escalation of operational issues as required.
- Contribute to business continuity planning, responding to operational pressures and service disruption where necessary.
- Work closely with the Operations Manager to support delivery of organisational priorities.
- Workforce & People Management
- Provide line management support to clinical and non‑clinical staff.
- Lead on day‑to‑day people management matters including performance, attendance, conduct and wellbeing.
- Support recruitment, onboarding and workforce planning to ensure appropriate staffing levels are maintained.
- Ensure staff training, induction and development are completed in line with organisational requirements.
- Coordinate the organisation of practice meetings to ensure effective outcomes.
- Support delivery of appraisal processes and ongoing performance monitoring.
- Practice Operations & Patient Services
- Oversee the effective day‑to‑day running of operational processes, ensuring services meet patient need and demand.
- Support the management of appointment systems, ensuring demand and capacity are balanced appropriately.
- Work with teams to improve patient access, flow and experience across services.
- Support the consistent delivery of operational processes across sites, driving standardisation where appropriate.
- Ensure effective rota planning and cover arrangements are in place across teams.
- Performance & Service Improvement
- Monitor operational performance, identifying areas for improvement and taking action where required.
- Use data and reporting (including clinical systems such as SystmOne) to inform decision‑making and service improvement.
- Support delivery of audits, reviews and improvement initiatives to enhance service quality.
- Identify opportunities to improve efficiency, patient experience and staff productivity.
- Governance & Compliance
- Support clinical governance processes including significant events, complaints and risk management.
- Support the Operations Manager to ensure that the practice complies with NHS contractual obligations in relation to patient care.
- Ensure compliance with CQC standards and support inspections and regulatory requirements.
- Maintain and review practice policies and procedures, ensuring they remain up to date and embedded in practice.
- Work collaboratively with relevant leads to ensure safe and effective service delivery.
- Stakeholder Engagement & Collaboration
- Build effective working relationships with practice teams and internal departments.
- Liaise with external stakeholders including PCNs, ICBs and partner organisations as required.
- Work collaboratively with and engage the Patient Participation Group (PPG), supporting patient involvement and feedback.
- Support communication across teams to ensure consistent and coordinated approaches to service delivery.
- Administration & Reporting
- Maintain oversight of operational systems and ensure accurate record keeping.
- Support reporting requirements, providing updates on staffing, service delivery and performance.
- Ensure effective communication of operational information across teams.
- Other Duties
- Undertake any other duties commensurate with the role to support the effective running of services.
Equality & Diversity
Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Aspiro procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non‑judgmental and respects their circumstances, feelings, priorities and rights.
Other Requirements
- Willingness to travel across sites.
- Full UK driving licence.
- Flexibility to meet service demands (e.g. occasional extended hours).
- Commitment to equality, diversity and inclusion.
Qualifications
- Educate to A‑level (or equivalent).
- Management or leadership qualification (e.g. ILM, CIPD, NVQ Level 4/5 or equivalent).
- Evidence of ongoing professional development.
- Training in HR / people management practices.
Salary: £34,000+ (dependent on experience)
Deputy Operations Manager employer: Aspiro Healthcare
Aspiro Healthcare Derby is an exceptional employer, offering a dynamic and supportive work environment where you can truly make a difference in patient care. With a strong focus on employee development and a collaborative culture, you will have the opportunity to grow alongside a diverse multi-disciplinary team while influencing service delivery across multiple sites. Join us to be part of a forward-thinking organisation that values your contributions and prioritises both staff and patient wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in primary care or NHS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations management. Think about how you’d handle challenging situations and be ready to share examples from your past experience. Confidence is key!
✨Tip Number 3
Show off your data skills! Familiarise yourself with systems like SystmOne and be prepared to discuss how you've used data to drive improvements in patient services. This will really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at Aspiro Healthcare Derby.
We think you need these skills to ace Deputy Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy Operations Manager role. Highlight your experience in operations and team leadership, and don’t forget to mention any relevant experience in primary care or NHS settings.
Showcase Your Communication Skills:As a strong communicator, it’s essential to demonstrate this in your written application. Use clear and concise language, and provide examples of how you've effectively managed challenging situations in the past.
Highlight Your Organisational Skills:Being organised is key for this role. In your application, share specific instances where you’ve successfully managed multiple priorities or made sound decisions under pressure. This will show us you can handle the demands of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Aspiro Healthcare
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Deputy Operations Manager. Brush up on operational delivery, team management, and patient services. Being able to discuss how your experience aligns with these areas will show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or handled challenging situations in the past. Highlight your ability to lead both clinical and non-clinical staff, as well as your approach to improving team performance and wellbeing.
✨Data is Your Friend
Since the role involves using data systems like SystmOne, be ready to discuss how you’ve used data to drive service improvements in previous roles. Bring specific examples of how data analysis has led to better patient access or operational efficiency.
✨Be Ready to Discuss Compliance
Understand the importance of governance and compliance in healthcare settings. Be prepared to talk about your experience with CQC standards and how you’ve ensured that practices meet regulatory requirements in the past.
