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- Tasks: Provide Level 2 IT support for onsite and virtual users, managing AV equipment.
- Company: AspiringIT, a leader in IT services and consulting.
- Benefits: Full-time contract role with opportunities for growth and skill development.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in Windows, Mac, Android, iOS troubleshooting, and customer service.
- Other info: Onsite role in Waterloo with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Provide Level 2 IT support for onsite and virtual users. Act as the primary contact for meeting rooms, auditorium, hallway TVs, and other AV equipment.
Key Skills:
- Windows troubleshooting
- Mac troubleshooting
- Android troubleshooting
- iOS troubleshooting
- Customer service
- Organization
- AV equipment experience (Crestron, NEAT systems, NUCs)
Job Type: Contract
Job Location: Onsite - Waterloo
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
Sr. Site Support Technician in Waterloo employer: AspiringIT
Contact Detail:
AspiringIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Site Support Technician in Waterloo
✨Tip Number 1
Network like a pro! Reach out to current employees at AspiringIT on LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills in action! If you have experience with AV equipment or troubleshooting, consider creating a short video or presentation. This can really make us stand out during interviews.
✨Tip Number 3
Prepare for the technical questions! Brush up on your Windows and Mac troubleshooting skills, and be ready to discuss specific scenarios where you've solved problems. We want to see that expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Sr. Site Support Technician in Waterloo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Mac troubleshooting, as well as any AV equipment you've worked with. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with users, let us know about your customer service experience. Share specific examples where you’ve gone above and beyond to help someone out.
Be Clear and Organised: When writing your application, keep it clear and organised. Use headings and bullet points to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AspiringIT
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and Mac troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, as well as your experience with AV equipment like Crestron and NEAT systems. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves supporting onsite and virtual users, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to help a user or resolve an issue quickly.
✨Organise Your Thoughts
Before the interview, jot down key points you want to cover regarding your experience and skills. Organising your thoughts will help you communicate clearly and confidently during the interview, especially when discussing your technical expertise and problem-solving abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face with their IT support. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
