IT Service Analyst β€” User Support & Incident Resolution in Tidworth

IT Service Analyst β€” User Support & Incident Resolution in Tidworth

Tidworth Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Support users with IT processes and manage incidents for smooth operations.
  • Company: Aspire Defence Services Limited, a dynamic team in Tidworth.
  • Benefits: Competitive salary, professional development, and a supportive work environment.
  • Other info: Great opportunity for career growth in a fast-paced setting.
  • Why this job: Join a team that values customer service excellence and user satisfaction.
  • Qualifications: ITIL knowledge and relevant IT qualifications preferred.

The predicted salary is between 31500 - 38500 Β£ per year.

Aspire Defence Services Limited (ADSL) is seeking an IT Service Analyst to join a dynamic, on-site team in Tidworth.

The role focuses on advising service users on IT processes, managing incidents and requests, and ensuring smooth onboarding for users and devices.

The position emphasizes customer service excellence and adherence to SLA expectations.

The ideal candidate will have ITIL knowledge (desirable) and relevant IT qualifications, with experience in service management, end-user computing,

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IT Service Analyst β€” User Support & Incident Resolution in Tidworth employer: aspiredefenceserviceslimited-1747731241

Aspire Defence Services Limited is an excellent employer, offering a supportive work culture that prioritises teamwork and safety while you embark on your Level 3 Apprenticeship as a Plumber/Gas Engineer in Tidworth. With a competitive salary of up to Β£24,700 per annum and a range of employee benefits, you'll have ample opportunities for personal and professional growth in a dynamic environment dedicated to developing skilled tradespeople.

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Contact Details:

aspiredefenceserviceslimited-1747731241 Recruitment Team

We think you need these skills to ace IT Service Analyst β€” User Support & Incident Resolution in Tidworth

Customer Service Excellence
Incident Management
Request Management
Onboarding Processes
ITIL Knowledge
Service Management
End-User Computing