Pay: £50,000.00 per year
Job Description:
Service Operations Manager – Aftersales
Location: Blackburn
Contract: Permanent
Salary: £50,000 per year, plus bonus and overtime opportunities
Aspired Talent is recruiting a Service Operations Manager for CoolKit, a specialist in temperature-controlled vehicles. This is an opportunity to take ownership of its Aftersales function, strengthen customer relationships and grow a profitable service business.
The role is predominantly commercial and customer focused. You will lead the development of service and maintenance contracts, retain and grow existing accounts, identify new opportunities and take responsibility for departmental financial performance. You will also improve the processes and systems that support customers and the mobile engineering team.
What you'll be doing
Own Aftersales revenue, costs, gross margin and overall departmental performance.
Build relationships with fleet customers, resolve significant issues and ensure commitments are delivered.
Grow revenue through maintenance contracts, planned servicing, renewals and chargeable repairs.
Review pricing, contract profitability and opportunities within existing accounts.
Lead the Service Operations Coordinator and Lead Transport Refrigeration Engineer, with oversight of the mobile engineering team.
Improve job management, customer communication, invoicing and reporting processes.
Monitor service performance, including engineer utilisation, response times, first-time fix rates and outstanding work.
Work with Quality and Technical teams to resolve warranty issues and reduce repeat problems.
About you
You will have managed a service or aftersales function and be comfortable owning customers, commercial growth and financial results. You can show how you have improved processes, developed a team and turned performance data into action.
Experience in transport refrigeration would be welcome. We would also like to hear from candidates in fleet services, commercial vehicles, engineering service or other businesses that manage field engineers and service contracts.
Apply through Aspired Talent with your CV. We would be especially interested to hear about the service revenue, customer accounts and P&L you have managed.
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Operations Manager in Blackburn employer: Aspired Talent
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