At a Glance
- Tasks: Assist customers via phone, email, and webchat, resolving order-related queries.
- Company: Join a supportive and growing team in Preston.
- Benefits: Competitive salary, bonus incentives, and career progression opportunities.
- Other info: Enjoy a permanent role with training and development in a welcoming team.
- Why this job: Make a real difference by providing excellent customer service in a friendly environment.
- Qualifications: Previous customer service experience and strong communication skills required.
Aspired Talent is recruiting an experienced Customer Service Advisor to join a supportive and growing team in Preston. This is a varied, inbound customer service role with no outbound calling or sales calls. You will assist customers through telephone, email and webchat, providing updates and resolving order-related queries professionally and efficiently.
Key responsibilities
- Responding to customer enquiries by telephone, email and webchat
- Locating orders and providing accurate delivery updates
- Resolving queries relating to missing, delayed or damaged orders
- Liaising with couriers to investigate delivery issues
- Updating and managing customer information using internal systems
- Recording conversations and maintaining accurate case notes
- Managing customer expectations and seeing queries through to resolution
- Providing a friendly, helpful and professional service
Working hours
- Monday, Tuesday, Wednesday and Friday: 9:00am–5:00pm
- Saturday: 9:00am–4:00pm
- Thursday and Sunday off
What we are looking for
- Previous customer service experience
- Confident telephone, email and webchat communication skills
- Good computer literacy and experience using customer management systems
- Strong organisation and problem-solving abilities
- A calm and professional approach when handling complaints
- Experience dealing with couriers or order queries would be advantageous
- Reliability and a genuine commitment to delivering excellent customer service
What’s offered
- Permanent position
- Salary of £26,000–£27,000 per annum
- Bonus incentives
- Supportive and welcoming team environment
- Training and ongoing development
- Genuine opportunities for career progression
Apply today through Aspired Talent to be considered for this permanent Customer Service Advisor opportunity in Preston.
Customer Service Advisor in Preston employer: Aspired Talent Ltd
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