Service Operations Manager – Automotive Aftersales
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Full-time | Permanent | On-site
Aspired Talent is recruiting an experienced and commercially focused **Service Operations Manager** to lead and develop the Aftersales function of an established, award-winning manufacturing business.
This opportunity is particularly suited to an experienced **Automotive Aftersales Manager, Service Manager, Workshop Manager or Service Operations Manager** who understands how to lead technical teams, strengthen customer relationships and improve departmental profitability.
You will take ownership of the department's people, processes, performance and commercial results, ensuring customers receive a responsive and consistently high-quality service.
The Role
Working closely with the Head of Supply Chain and Planning, you will develop the Aftersales operation, improve systems and processes, and support the continued growth of service and maintenance revenue.
Your responsibilities will include:
Leadership and Team Development
- Leading and developing the Aftersales team.
- Creating a culture of accountability, teamwork and continuous improvement.
- Managing and supporting the Lead Transport Refrigeration Engineer.
- Ensuring engineers deliver excellent customer service and maintain high technical standards.
- Setting clear objectives, KPIs and individual development plans.
- Monitoring performance and supporting the continued development of the team.
Commercial Growth
- Identifying opportunities to increase service revenue, profitability and customer retention.
- Developing service and maintenance contracts.
- Growing planned preventative maintenance programmes and chargeable repair services.
- Working closely with the Sales team to develop existing customer accounts.
- Supporting the generation and conversion of new business opportunities.
- Ensuring commercial opportunities are identified and followed through.
Customer Relationship Management
- Building strong, long-term relationships with key customers.
- Acting as the senior escalation point for significant service issues.
- Ensuring customers receive a professional, responsive and consistent service.
- Using customer feedback and performance information to improve service delivery. xgikmsk
- Protecting customer relationships through effective communication and problem resolution.
Operational Performance
- Taking overall responsibility f...
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