Position Summary
A leading managed service provider is seeking experienced 3rd Line IP Network Support Engineers to join its London-based operations team. This hybrid role offers the opportunity to support and maintain complex enterprise and service provider network infrastructures while serving as a senior escalation point for critical network incidents and service requests. Successful candidates will work across multi-vendor environments including Cisco, Juniper, Fortinet, and Meraki technologies.
Detailed Job Description
As a 3rd Line IP Network Support Engineer, you will provide advanced technical support and operational expertise across LAN, WAN, SD-WAN, managed firewall, and wireless network environments. Acting as a senior escalation resource, you will troubleshoot complex technical issues, coordinate with customers and third-party vendors, and ensure timely resolution of service-impacting incidents. The role involves supporting business-critical network infrastructure, implementing upgrades and changes, maintaining operational stability, and driving continuous service improvement. You will work closely with service desk teams, NOC engineers, customers, and technology partners to ensure excellent service delivery across diverse enterprise environments. This position is ideal for networking professionals with strong routing, switching, wireless, and security expertise who enjoy solving challenging technical problems within a fast-paced managed services environment.
Key Responsibilities
- Provide 3rd line technical support for complex IP networking environments.
- Act as a senior escalation point for network-related incidents and service requests.
- Troubleshoot and resolve SD-WAN, LAN, WAN, wireless, and managed firewall issues.
- Support enterprise network infrastructure across multi-vendor environments.
- Manage and maintain Cisco, Juniper, Fortinet, and Meraki network technologies.
- Diagnose routing, switching, wireless, and security-related issues.
- Implement network upgrades, maintenance activities, and infrastructure changes.
- Perform root cause analysis and contribute to problem management activities.
- Collaborate with customers, vendors, and internal technical teams to resolve incidents.
- Ensure infrastructure availability, performance, and operational resilience.
- Create and maintain technical documentation, procedures, and knowledge articles.
- Support service improvement initiatives and operational best practices.
- Participate in out-of-hours support activities when required.
- Maintain compliance with operational processes, SLAs, and change management procedures.
Required Qualifications & Skills
- Minimum 5 years of experience within a Service Desk, NOC, ISP, MSP, or SME networking environment.
- Strong hands-on experience supporting enterprise IP networking infrastructure.
- Advanced knowledge of routing and switching technologies.
- Experience supporting SD-WAN environments.
- Strong understanding of LAN and WAN technologies.
- Experience managing enterprise wireless network environments.
- Hands-on firewall administration and troubleshooting skills.
- Experience working with Cisco networking technologies.
- Experience supporting Juniper networking environments.
- Experience managing Fortinet firewalls and security solutions.
- Experience working with Cisco Meraki network solutions.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Excellent communication and customer-facing skills.
- Ability to manage multiple incidents and priorities simultaneously.
Nice-to-Have Skills
- Relevant networking certifications such as CCNP, JNCIP, NSE, or equivalent.
- Experience within managed service provider environments.
- Knowledge of network automation and scripting.
- Experience with cloud networking environments.
- Understanding of ITIL service management principles.
- Experience supporting large-scale enterprise networks.
- Exposure to network monitoring and observability platforms.
Why Apply?
- Competitive salary of £55,000-£65,000.
- Performance bonus of up to 20%.
- Annual training budget of £2,500 to support professional development.
- Hybrid working arrangement offering flexibility and collaboration.
- Exposure to complex enterprise and managed network environments.
- Opportunity to work with leading networking vendors and technologies.
- Excellent benefits package and long-term career growth opportunities.
Application Information
- Position: 3rd Line Support - IP Network Engineer
- Number of Openings: 2
- Location: London Office (Hybrid)
- Salary: £55,000-£65,000
- Bonus: Up to 20%
- Training Budget: £2,500
- Applicants must be UK-based and able to commute to the London office.
- UK Residents Only.
- Contact Number: 0208 348 1819
- Application Email: drobinson@aspirecom.co.uk
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3rd Line IP Network Support Engineer | AspireCom | London, United Kingdom employer: AspireCom
Join a forward-thinking service provider in London that values innovation and collaboration, offering a dynamic work culture where your expertise as a Senior IP Core Network Engineer will directly influence the future of large-scale networks. With competitive salaries, a generous bonus structure, and ample opportunities for professional growth, you will thrive in an environment that encourages creativity and technical excellence while working alongside passionate colleagues. Experience the unique advantage of being part of a team that prioritises cutting-edge technology and operational efficiency, making every day at work both meaningful and rewarding.
