At a Glance
- Tasks: Provide advanced support for complex IP networking and troubleshoot critical network issues.
- Company: AspireCom, a leading managed service provider in London.
- Benefits: Competitive salary, performance bonuses, training budget, and hybrid work options.
- Other info: Great career growth opportunities and exposure to enterprise-level network environments.
- Why this job: Join a dynamic team and work with top networking technologies while solving real-world challenges.
- Qualifications: 5+ years in networking, strong troubleshooting skills, and experience with Cisco and Juniper.
The predicted salary is between 55000 - 65000 £ per year.
Position Summary
A leading managed service provider is seeking experienced 3rd Line IP Network Support Engineers to join its London-based operations team.
This hybrid role offers the opportunity to support and maintain complex enterprise and service provider network infrastructures while serving as a senior escalation point for critical network incidents and service requests.
Successful candidates will work across multi-vendor environments including Cisco, Juniper, Fortinet, and Meraki technologies.
Detailed Job Description
As a 3rd Line IP Network Support Engineer, you will provide advanced technical support and operational expertise across LAN, WAN, SD-WAN, managed firewall, and wireless network environments.
Acting as a senior escalation resource, you will troubleshoot complex technical issues, coordinate with customers and third-party vendors, and ensure timely resolution of service-impacting incidents.
The role involves supporting business-critical network infrastructure, implementing upgrades and changes, maintaining operational stability, and driving continuous service improvement.
You will work closely with service desk teams, NOC engineers, customers, and technology partners to ensure excellent service delivery across diverse enterprise environments.
This position is ideal for networking professionals with strong routing, switching, wireless, and security expertise who enjoy solving challenging technical problems within a fast-paced managed services environment.
Key Responsibilities
- Provide 3rd line technical support for complex IP networking environments.
- Act as a senior escalation point for network-related incidents and service requests.
- Troubleshoot and resolve SD-WAN, LAN, WAN, wireless, and managed firewall issues.
- Support enterprise network infrastructure across multi-vendor environments.
- Manage and maintain Cisco, Juniper, Fortinet, and Meraki network technologies.
- Diagnose routing, switching, wireless, and security-related issues.
- Implement network upgrades, maintenance activities, and infrastructure changes.
- Perform root cause analysis and contribute to problem management activities.
- Collaborate with customers, vendors, and internal technical teams to resolve incidents.
- Ensure infrastructure availability, performance, and operational resilience.
- Create and maintain technical documentation, procedures, and knowledge articles.
- Support service improvement initiatives and operational best practices.
- Participate in out-of-hours support activities when required.
- Maintain compliance with operational processes, SLAs, and change management procedures.
- Required Qualifications & Skills
- Minimum 5 years of experience within a Service Desk, NOC, ISP, MSP, or SME networking environment.
- Strong hands-on experience supporting enterprise IP networking infrastructure.
- Advanced knowledge of routing and switching technologies.
- Experience supporting SD-WAN environments.
- Strong understanding of LAN and WAN technologies.
- Experience managing enterprise wireless network environments.
- Hands-on firewall administration and troubleshooting skills.
- Experience working with Cisco networking technologies.
- Experience supporting Juniper networking environments.
- Experience managing Fortinet firewalls and security solutions.
- Experience working with Cisco Meraki network solutions.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Excellent communication and customer-facing skills.
- Ability to manage multiple incidents and priorities simultaneously.
- Nice-to-Have Skills
- Relevant networking certifications such as CCNP, JNCIP, NSE, or equivalent.
- Experience within managed service provider environments.
- Knowledge of network automation and scripting.
- Experience with cloud networking environments.
- Understanding of ITIL service management principles.
- Experience supporting large-scale enterprise networks.
- Exposure to network monitoring and observability platforms.
Why Apply?
- Competitive salary of £55,000-£65,000.
- Performance bonus of up to 20%.
- Annual training budget of £2,500 to support professional development.
- Hybrid working arrangement offering flexibility and collaboration.
- Exposure to complex enterprise and managed network environments.
- Opportunity to work with leading networking vendors and technologies.
- Excellent benefits package and long-term career growth opportunities.
- Application Information
- Position: 3rd Line Support - IP Network Engineer
- Number of Openings: 2
- Location: London Office (Hybrid)
- Bonus: Up to 20%
- Training Budget: £2,500
- Applicants must be UK-based and able to commute to the London office.
- UK Residents Only.
- Application Email: drobinson@aspirecom. co. uk
- #J-18808-Ljbffr
3rd Line IP Network Support Engineer | AspireCom | London, United Kingdom employer: AspireCom
Join a forward-thinking service provider in London that values innovation and collaboration, offering a dynamic work culture where your expertise as a Senior IP Core Network Engineer will directly influence the future of large-scale networks. With competitive salaries, a generous bonus structure, and ample opportunities for professional growth, you will thrive in an environment that encourages creativity and technical excellence while working alongside passionate colleagues. Experience the unique advantage of being part of a team that prioritises cutting-edge technology and operational efficiency, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IP Network Support Engineer | AspireCom | London, United Kingdom
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AspireCom values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AspireCom might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AspireCom!
✨Direct Apply to AspireCom
Let's not forget to apply directly through the AspireCom website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IP Network Support Engineer | AspireCom | London, United Kingdom
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AspireCom.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AspireCom. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AspireCom
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
