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For Companies At a Glance
- Tasks: Lead customer lifecycle marketing and run engaging campaigns during peak seasons.
- Company: Exciting e-commerce startup in the contemporary art space, backed by experienced investors.
- Benefits: Hybrid work model, potential for permanent role, and a vibrant team culture.
- Why this job: Shape customer interactions and drive engagement in a fast-paced environment.
- Qualifications: 2+ years in CRM or retention marketing, with hands-on experience in e-commerce.
- Other info: Opportunity to grow your career in a dynamic and creative industry.
The predicted salary is between 36000 - 60000 £ per year.
Senior CRM Specialist (FTC – 3 to 4 Months)
Shoreditch, London (Hybrid)
Fixed-Term Contract (with potential to become permanent)
A growing e-commerce startup in the contemporary art space is looking for an experienced CRM Specialist to lead customer lifecycle marketing during the busy Black Friday and holiday season.
Backed by a US investor with deep experience in scaling online brands, this company is building a fresh and exciting way to discover and shop for unique art prints. If you enjoy working in a busy environment and want to shape how customers interact with a brand from start to finish, this role could be a great fit.
What You\’ll Do
Customer Acquisition
- Run campaigns that turn sign-ups into first-time buyers.
- Work with growth and paid media teams to connect CRM with advertising efforts.
- Test different messages, offers, and creative ideas to improve conversion.
Customer Retention
- Build journeys that encourage repeat purchases and build loyalty.
- Use customer data to personalise messages and product suggestions.
- Plan campaigns around product launches, seasonal events, and trading calendars.
Reactivating Lapsed Customers
- Create campaigns to re-engage customers who haven\’t purchased in a while.
- Try different incentives and messages to bring them back.
- Track results and use insights to improve future campaigns.
Data Capture & Profiling
- Improve sign-up forms, quizzes, and other tools to grow the CRM database.
- Use progressive profiling to learn more about customers over time.
- Make sure data is accurate and follows GDPR/CCPA rules.
Campaign Management
- Run email and SMS campaigns from start to finish, including planning, building, and reporting.
- Set up automated journeys using customer behaviour and preferences.
- Test different approaches to improve open rates, clicks, and sales.
- Share learning\’swith other teams to help shape wider marketing efforts.
What You\’ll Bring
- 2+ years of experience in CRM, retention marketing, or lifecycle management in e-commerce.
- Hands-on experience with CRM platforms like Klaviyo.
- Strong understanding of how to drive revenue through customer engagement.
- Comfortable working with data, segmentation, and reporting.
- Good writing skills and a customer-first mindset.
- Cooperative and able to work well with marketing and data teams.
We Are Aspire Ltd are a Disability Confident Commited employer
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Senior CRM Specialist FTC employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Specialist FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce and CRM space. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Get social! Follow the company on LinkedIn and engage with their posts. Commenting thoughtfully can help you get noticed by the hiring team. Plus, it shows you're genuinely interested in what they do!
✨Tip Number 3
Prepare for the interview by researching the latest trends in CRM and customer engagement. Bring fresh ideas to the table that could help them during the busy Black Friday season. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior CRM Specialist FTC
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of experience in CRM and retention marketing. We want to see how you've driven customer engagement and revenue in your previous roles, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific campaigns or projects you've worked on that relate to customer acquisition and retention. We love seeing how you can connect your experience to what we do!
Be Data Savvy: Since this role involves working with data and reporting, showcase your comfort level with these tasks. Share examples of how you've used data to improve campaigns or customer journeys. We’re all about making data-driven decisions!
Keep It Professional Yet Personal: While we appreciate professionalism, we also love a bit of personality! Let your writing style reflect who you are, but remember to keep it clear and concise. And don’t forget to apply through our website – it’s the best way to get noticed!
How to prepare for a job interview at Aspire
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM platforms, especially Klaviyo. Brush up on your knowledge of customer lifecycle marketing and be ready to discuss how you've used data to drive engagement and revenue in past roles.
✨Showcase Your Campaign Successes
Prepare specific examples of successful campaigns you've run, particularly those that involved customer acquisition and retention. Highlight the strategies you used, the results achieved, and how you adapted based on data insights.
✨Understand the Brand and Its Audience
Research the e-commerce startup and its unique position in the contemporary art space. Be ready to discuss how you would tailor CRM strategies to enhance customer interactions and drive sales during peak seasons like Black Friday.
✨Be Data-Driven
Demonstrate your comfort with data by discussing how you’ve used analytics to inform your decisions. Prepare to talk about how you track campaign performance and use insights to improve future efforts, especially in a fast-paced environment.
